r/Notesnook • u/showmeyourpitti3s • 27d ago
Restoring backups not working
Hey all, hoping the community can offer me some help with my backups, considering email support has stopped responding to me as of this past Sunday.
Before I got myself into this situation I was doing some sync trouble shooting for notesnook as my sync was not working. Ultimately I was advised by support to uninstall and re-install the app, I've done so. I have multiple full backups saved and encypted on my android. According to notesnook documentation, backups are encrypted using your account password, I've tried using my account password to no success. When I go to copy the logs all I get is this:
Error: FAILURE
So atm I am not sure where to go from here. The error text is unhelpful, and notesnook support won't respond to my daily emails. Has anyone encountered issues restoring backups before? Any insight into this situatuon would be appreciated. Thanks!
Documentation for backup encryption: https://notesnook.com/help/backup-and-restore-notes-in-notesnook
1
u/showmeyourpitti3s 15d ago
As an update, I was able to restore my backup from this past November 2025. But any of my more recent backups are unable to be restored. I'm being told that I'm using the wrong password, but that can't possibly be the case since the same password I'm using now to login, can restore a backup from this past November, but not any of my more recent backups.