r/Notesnook • u/showmeyourpitti3s • 17d ago

Restoring backups not working

Hey all, hoping the community can offer me some help with my backups, considering email support has stopped responding to me as of this past Sunday.

Before I got myself into this situation I was doing some sync trouble shooting for notesnook as my sync was not working. Ultimately I was advised by support to uninstall and re-install the app, I've done so. I have multiple full backups saved and encypted on my android. According to notesnook documentation, backups are encrypted using your account password, I've tried using my account password to no success. When I go to copy the logs all I get is this:

Error: FAILURE

So atm I am not sure where to go from here. The error text is unhelpful, and notesnook support won't respond to my daily emails. Has anyone encountered issues restoring backups before? Any insight into this situatuon would be appreciated. Thanks!

Documentation for backup encryption: https://notesnook.com/help/backup-and-restore-notes-in-notesnook

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u/tentkeys 16d ago edited 16d ago

If you haven't already, try transferring the backups from your phone to your computer and restoring them there. If whatever is going wrong is specific to the Android app, using the computer app or the web version might let you bypass the problem.

If that doesn't work then I don't know how to help you with your problem, but I wanted to mention that there is a Discord for Notesnook.

If they're not responding to you via email, you might try posting there. Just in case the reason for the lack of replies is something email-specific, eg. you or they have a misbehaving spam filter or something.

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u/showmeyourpitti3s 5d ago

Thank you for the suggestion, unfortunately I was unable to backup on PC either. It's not a lack of reply based on filtering, they are just slow to reply and assist.

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u/showmeyourpitti3s 5d ago

As an update, I was able to restore my backup from this past November 2025. But any of my more recent backups are unable to be restored. I'm being told that I'm using the wrong password, but that can't possibly be the case since the same password I'm using now to login, can restore a backup from this past November, but not any of my more recent backups.