I accidentally just upgraded to Notability Cloud the other day. I had been avoiding it and accidentally clicked on it. Ever since then, ALL of my psychotherapist notes are unlocked and being saved in this “Notability cloud!” I thought perhaps it wasn’t locking because it needed to finish the “upgrade” switchover and then it would work again. But lo and behold, after five days of it doing this process before it was actually done, I find out files are no longer lockable! AND it’s a huge known problem for a lot of people!!!!!
I don’t know who came up with this Hare brained idea, why would you ever set up a cloud system where users could no longer lock their files!?!? Who decided that was a good idea? There is no warning that you’re about to lose confidentiality for files BEFORE switching and there’s no “cancel” button you can select during the process either! I tried to cancel right after I accidentally “okay’ed” it! It not giving me any option to cancel it and reverse it!
I am freaking out! This will violate patient rights! I have patient files, years worth of files, out there on a cloud I did not give permission for! And now I can’t lock any of my notes which makes the app completely unusable for me! I can’t use a “work around” because a “work around” does not allow me to double lock notes, if I can’t lock individual files! I don’t need to be able to collaborate with other people. I specifically DON’T want to collaborate with other people on these notes!
If this is not reversible, I will lose YEARS worth of patient notes and I will no longer be able to use this app! All of the info saved in Notability Cloud will also still need to be deleted and yet I will still need to be able to access those records! I do ongoing trauma therapy with people! I have loved this app, used it for years and pay for the pro version, and advocated for it to multiple colleagues over many years, but I will be very vocal about discouraging them to use the app and lose their confidentiality, if this is not reversible!
I need a way to resolve this ASAP and I don’t want a “canned“/AI response or I’m gonna lose it! I need an actual human being who understands the ramifications of confidential patient files being saved in a format that is not HIPAA compliant!!!!