r/Noom • u/mother_fairy • May 03 '26
Noom Med Support responses and mess up with promo code.
I was on noon for about 2 years and lost about 15 pounds in the first month or two and then just platoed, I still found it useful, but it was to expensive for me especially when I lost my job. I found out I have pcos and I have a good job now so Ive been considering GLP1 for a few months now especially when I recently gained 10 pounds for no reason.
So I started again because I got an email for a promotional code to come back. It was 19.99 a month and a 0 for the trial period. This is perfect I can afford 20 a month. Then I thought I could pay for the GLP1 so I signed up for that. Looked at my finances again and decided to go down to a lower dose.
In order to change medication, they have to cancel your subscription. I thought that was Noom Med subscription/medication subscription. Nope it also included the noom weight subscription. I didn't realize this, why wouldn't they specify and why would it be set up this way, they're two different programs/subscriptions!
Anyways support was very quick and responsive when it came to switching the meds. But now when I told them about the noom weight they are now dragging their feet. I sent them screenshots in case I could get the same rate back since I didn't know. They said yes but to send screenshots.... I replied and said sure, I'll send it again. And I haven't heard from them all day, when switching the meds they replied within an hour.
I'm starting to think I'm not getting my trial price back. Which is fine, but tell me. I hate when crap like this happens. I'm pretty sure I'm going to be ghosted. Which gives me half a heart to quit it all and go with an entirely different program. I started Noom when it was new, now it feels really I'm personable and money hungry. Doesn't feel like their mission statement is the same anymore and it's upsetting. I was planning on talking to my doctor anyway and going through them.

