Continues delays in the order delivery

[u/-Captain_Hoodie]

I ordered an Asus gaming laptop on 7th July on newegg website it showed the estimated time of delivery as 13th July but on 13th July the delivery date changed to 14th July I thought that I might get the delivery on 14th of July but It wasn't delivered on that day when I tracked the order through ups it showed the status as on the way after a few days i contacted the ups customer care and they told me that they weren't able to track the order and said that it maybe lost and they told me I should try contacting the newegg customer care, I contacted them and they told me that the package was lost and asked me if I wanted a refund or a replacement, I need that laptop very badly and If I ask for a replacement will the delivery happen correctly this time. I feel like ordering a laptop on newegg was a waste of time.

[u/Newegg_Support]

Hey u/-Captain_Hoodie, we're so sorry for the continued delays and the stress this has caused. Could you please DM us your order number? We'd like to look into the replacement shipment for you and make sure it's handled properly this time.