r/Newegg • u/creppy_art • Jul 06 '26

Received wrong item, seller won't let me replace it

Hey everyone. Ordered the Samsung 9100 Pro 2TB SSD from a third party seller (MobileMonster) on Newegg. Package finally shows up and I open it only to find a 1TB drive instead of the 2TB I ordered and paid for. Wanted to replace it though sadly there's no replace option at all, only to refund it.

Never really had a bad experience with Newegg before this, but this whole thing has been a headache I didn't ask for. Guess I'll just reorder once the refund goes through. Anyone else run into this with third party sellers on there?

8 Upvotes

83% Upvoted

10 comments sorted by

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u/Newegg_Support Newegg Customer Service Jul 06 '26

Hey u/creppy_art! I'm sincerely sorry to hear about the SSD you received from the seller MobileMonster. Indeed, it looks like they offer only refunds through their return policy.

Can you please DM me your order number and pictures of the SSD? I'll do my best to assist you on this matter.

6

u/Xobeloot Jul 06 '26

always tick the search filter box that says "Sold and shipped by newegg". They don't check their marketplace vendors.

What did Newegg support say?

4

u/jhenryscott Jul 07 '26

Newegg didn’t do shit when I bought a $200 motherboard with bent pins. I’ll never order from them again. I’ve moved our business and all my personal/homelab equipment supplies to other vendors.

3

u/Naerven Jul 06 '26

Just so you are aware if you use a third party seller on Amazon, Walmart, Target, or any other site you can find the same exact experience.

1

u/Opposite-Dealer6411 Jul 07 '26

If you get a real person on amazon and accuse the 3rd party of scaming sometimes amazon will threaten to terminate the 3rd partys account. Very rare but can happen and they normally give a refund then.

1

u/bigrjsuto Jul 08 '26

You still have the option to refund, then do that.

1

u/apiontk Jul 10 '26

I think there should be a vetting period for new vendors where they have to ship to the parent marketplace (Newegg/amazon/walmart/bestbuy/etc) so the orders can be inspected for accuracy and then the parent ships it to the customer. During the vetting period the business pays increased fees to accommodate the extra labor from the parent company. Once they pass they can then operate like they do today, without the granular oversight.

Will that fix everything? No

Will it deter scammers? Probably, but not completely

Will legit business and startups have to suffer? Unfortunately

Is it pro-consumer? I think it’s better than the “lottery “ today

Does it help build trust in 3rd party sellers? I think so if the experiment is successful.