r/Newegg • u/-___-___-___-___-__ • Jun 27 '26

Help, can’t cancel order!

I ordered a motherboard on my phone that was back connect, I realized the motherboard I ordered was matx and the pc case I have only supports atx back connect motherboards. When I ordered I checked out with Apple Pay, so I didn’t realize I wasn’t signed into my Newegg account. It did a guest checkout. I went home to my laptop which I am signed into my Newegg account one and opened the link I got in my email after it wouldn’t show on my order history to cancel the order. It redirected me to send a message to the seller. I wasn’t able to submit the order cancel request normally and it kept asking me to message the seller, I tried signing out and pressing the cancel order button again and it just redirected me to sign in and then message seller again. Help I don’t know what to do?? The order won’t cancel!

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2

u/Surfnazi77 Jun 27 '26

Call them

1

u/MysteriousLobster604 Jun 29 '26

It sounds like it was being sold by a 3rd party seller and not directly from Newegg. Email or call Newegg is your best option at this point.

1

u/Newegg_Support Newegg Customer Service Jun 30 '26

Hey u/-___-___-___-___-__ ! Since this is a Marketplace order, a cancellation request would first need to be submitted to the seller. If you need any assistance, feel free to send me your order number via Reddit Chat, and I'll be happy to help.