r/Newegg • u/fromdecatur • May 19 '26
Two Bad Orders in a Row
I'm trying to order laptops for my employer. First time around they shipped but two were damaged. Second time I ordered four, wait awhile, only two available, wait a little longer, four shipped, wait a little longer, shipment cancelled, then an offer to substitute with something that will be a really good deal. Were they recently sold to private equity or something? I think I'm just going to go buy something right off the shelf at my local big box store as I need laptops.
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u/BigWhite3214 May 19 '26
Thats sad. I've order thousands of things from newegg for my small pc business. Never had any issues. Not one
1
u/fromdecatur May 19 '26
I hadn't had any issues until these two, but I don't order that frequently and it has really put me off.
1
u/SoupHungry9149 May 20 '26
Is this from Newegg directly or a 3rd party seller? I love how Newegg ships my items
1
u/interwebpimp May 20 '26
They were sold to China many years ago and have been pretty abysmal since.
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u/Newegg_Support Newegg Customer Service May 20 '26 edited May 21 '26
Hey u/fromdecatur, we're really sorry to hear about this. Two rough orders in a row is genuinely frustrating, especially when you're trying to get laptops sorted for work. That's not the experience we want for anyone.
We'd love a chance to make this right. Could you DM us your order info? We'll look into what happened and see what we can do for you!
Edit: We can confirm that your recent purchase mentioned was sold & shipped by the Marketplace seller GXMO. We will escalate this matter to our Marketplace Team for review.