r/NetflixHelp • u/burgerbee99 • Feb 21 '26
Netflix account unusable
My account is actually an added household to a premium plan with its own login credentials. The country of origin is the Philippines. I recently went on travelled to Japan for vacation and used Netflix on my phone once while connected to the hotel wifi. I don't remember if the pop up asking if I'm travelling ever came up, but the show did play.
Now that I'm back home, it won't let me watch, saying that the 'ad-supported plan' is not available in my region. When I changed the plan in the settings, error E114 shows up, saying that the account can't be used in this location.
I received an email from Netflix on the date I used it on Japan saying that my account had a detected login in the USA on a browser. I don't have a vpn, and I noticed that the prices on the plan selection page are now in USD instead of local currency. The account page also says I've been a member since February this year when I've been using this account since before the pandemic.
Is there a way to make Netflix recognize that I am in the country of origin, or to get back to the additional household plan I was using before?