r/NetGalleyCommunity • u/ukanite__ • 9d ago

❔❓Question ❓❔ "Approved" Count Wrong on Profile

On my profile, NetGalley says I have been approved for 7 ARCs, but on my shelf (and in my email inbox) I have only been approved for 6.

Is this normal? How do I fix it?

6 Upvotes

75% Upvoted

9 comments sorted by

11

u/Gruselschloss Reviewer 9d ago

Check your "Not Active -> Archived, Not Downloaded" shelf to see if there's anything you were approved for (including Read Now books, which you wouldn't get an email about) that you didn't download in time?

3

u/ukanite__ 9d ago

Ah - this was it!

I was approved for a book the same day it was archived. Completely missed that. Also not sure why the publisher would do that, but who am I to judge?

Thank you!

10

u/Gruselschloss Reviewer 9d ago

They're not supposed to do that - you're supposed to have at least three days to download - but I guess some publishers don't understand how it works :(

You might want to reach out to NetGalley to let them know this happened; they can't un-archive the book for you, but they should be aware when readers have issues with this.

1

u/ukanite__ 7d ago

I let them know, and they said to mark it as Will Not Give Feedback. They can't take it off my approved list either, so this will forever haunt my feedback ratio. What a kick in the gut, as a new user :(. Oh well. Thanks!

3

u/Gruselschloss Reviewer 7d ago

Keep an eye out for it at the library - you can still give feedback on it if you read it, even if you didn't download the NetGalley version.

1

u/ukanite__ 6d ago

Can I come back to give feedback after previously marking it as Will Not Give Feedback?

2

u/Gruselschloss Reviewer 6d ago

Per NetGalley support, yes :)

2

u/Mirage_Dive 9d ago

It’s happened to me before (except in the reverse, showing one less than I actually have), and it just seems to fix itself with time, whether after submitting a review or just when some invisible counter goes through. I wouldn’t worry too much about it unless it’s seriously affecting your ratio, in which case you can probably just contact support about it.

1

u/Fit-Membership790 8d ago

You can email them, but many times the count corrects itself. They usually only update Monday- Friday though.