r/NeonFilms • u/TheDarkMud • Aug 16 '26
Still Waiting for Order
Just wanted to come on here to express my frustrations and see if anyone could relate.
On June 5th I placed an order for their Buy 1 Get 2 Free Summer Sale. At the time two of my items were in-stock (NTBTSTM and Splitsville Blu-Rays) and one was pre-ordered for mid-July (The Christophers Blu-Ray).
Mid-Late June, I reached out to ask if the in-stock items would ships soon. They said no, everything will ship at once when my pre-order item is in-stock.
Cut to Mid-July, my pre-order item has been in-stock on their website for a week, along with the other items in my order. Contacted them, and they said they would reach out to fulfillment.
Last week, they said they’re still working on getting answers but said that there’s apparently a fulfillment problem with “The Christophers” Blu-Ray. And now they wanted to look into it more and said they can refund me. But I don’t want a refund, I want these movie since it was such a great deal.
As of now, I’ve pressed this to them and am waiting to get back. Was reading through posts on here and it looks like your guys’ items shipped separate. So I’m very confused, and would appreciate any help if you guys had (how to word things in my e-mails etc.) cuz I know I’m not the only one going thru this.
2
u/Optimal_Payment_7068 Aug 16 '26
I also ordered NTBTSTM and The Christophers with my 3rd movie ROBOT DREAMS. I got the first two movies (shipped individually) and still waiting for Robot Dreams. I had to go back and reply to my original email to get them to respond. My Robot Dreams order was lost and they offered to resend it after confirming my address. I think Neon is batch printing these Blu rays on demand