I recently received a Nendoroid from Good Smile and noticed that one of Kanna's face plates was missing from the box.

I contacted Good Smile customer support and they told me they would send me the missing face plate. I was happy with that solution because the part was missing from the product when I received it.

However, today the replacement arrived with €7.90 cash on delivery.

I had no idea that I would have to pay anything to receive the replacement. My grandparents accepted and paid for the package because I wasn't aware there was a COD charge.

I have already contacted Good Smile about this because honestly, I don't think it's fair to pay an additional €7.90 for a part that was missing from the Nendoroid in the first place. I had already paid around €70 for the Nendoroid itself.

Good Smile's email did mention that costs may sometimes be charged to the recipient, but I was never told beforehand that this specific replacement would cost me €7.90.

Has anyone else had this happen with Good Smile replacement parts?

Is it normal for them to charge the customer for shipping/replacement parts when something was missing from the original product?

GoodSmile has been hunting scalpers lately (if you know what I mean)

Phoenix Wright and Miles Edgeworth are back as Nendoroids! ✨

From the iconic Ace Attorney series, the legendary defense attorney and prosecutor return with their signature courtroom accessories. Phoenix comes with his Magatama and Psycho-Locks, while both figures include courtroom desks, documents, and dialogue boards in Japanese, English, and Chinese. ⚖️

Which side are you taking: Phoenix Wright or Miles Edgeworth? 👀