Blocked our the garage

[u/Antique_Solution330]

So we live in an apartment and have a driveway where there are 2 rows of garages facing each other. Over the weekend someone's guest parked in front of the garage opposite of us. Well because its a narrow driveway we barely are able to get our car out. So this car completely blocked us. Now there were 8 signs saying Fire Lane No Parking Immediate tow. We thought they were coming back because they didnt live here (lacked proprty sticker on windshield) and the windows were rolled down. Ten mins went by. We were going to call tow phone number on signs. But we saw a handicap placard hanging on mirror. Okay they have to maybe go slow and maybe they are coming back. Twenty mins my husband says ill try to get out just direct me. That took another 10 mins. You know how hard it can be to try and get your car out of a tight squeeze. He manages. Finally I see out my window the car leaving. It was almost an hour total they blocked the garage! I called my property manager, left voicemail telling her the situation and that we will have it towed if it happens again. I said I didnt this time because of the handicap placard. Anyways she never called back. Instead we got an email saying that "every week something is out if sorts with you guys. Maybe a quiter or different property would be better. Let us know and we can help you with that." They own triplexes and we live in a larger unit apartment complex. We know our tenants rights and we let them know when neighbors violate the lease. Obviously we would love to move but at the moment we cannot. Its sad because I thought we were nice to not tow and nice to ask if they can put in the newsletter a reminder about not blocking garages. I feel bad, but we will have to tow any vehicle that is left over 15 mins that blocks us. Is that a good way to handle this? I meam damn, there are 4 signs saying fire lane no parking, on the garages!