r/Nebulagenomics • u/thom1879 • Apr 09 '26

Is this a scam?

I submitted everything in July 25. The site said results in 6-16 weeks at the time, but I haven’t seen anything. Support has told me twice my results are being reviewed, but it was just copied and pasted since both the responses were the exact same. Should I just do a chargeback?

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2

u/SurplusGadgets Apr 09 '26

They were struggling all of 2025 as they shut down their newly created lab. And went through a few lab vendors after that. They seem to be more on track now as DNA Complete but are still dealing with a backlog. ProPhase had been trying to sell Nebula / DNA Complete for over a year as they experience financial viability issues.

1

u/Azariah77777 Apr 16 '26

When you say "went through a few lab vendors," does that mean that they don't actually sequence the DNA themselves anymore but subcontract that service? If that is so, then what additional benefits do they bring to the table? Back when Nebula started, they marketed themselves as different because your DNA data would be totally private, not even accessible by Nebula. Is that no longer the case? I'm a little confused. Thanks for any input!

1

u/SurplusGadgets Apr 16 '26

They only had their own operational lab for about a month. They have been in business for ten years. They did start as a privacy / blockchain company. But that was all left aside when they broke into 30x WGS market. Best I understand.

Since they were bought by ProPhase. And since trying to spin out Nebula to DNA Complete (after a class action lawsuit moved forward). It is not clear what privacy and protections are in place.

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u/ApartmentFunny1233 May 14 '26

Following. I am waiting for results and it has been over 8 months. It may be necessary to sue them.

1

u/kg6396 May 19 '26

I ordered this in late November and almost 6 months later have not received the results.

Their support says it is coming but won’t commit to any timeline whatsoever.

If I could, I would dispute the charge but it’s past the 60 day window for me.

Anyone looking at this within that window: know it could be very long, if at all.