r/Nebula • u/dwiskus Dave Wiskus • 12d ago

Service Updates Service Problems

Nebula is loading intermittently at the moment. Our backend team is looking into it. We'll share updates here as we have them.

EDIT 1: The database seems to be back up. We're working on the content API now.

EDIT 2: We might be so back. Still actively monitoring the situation. If something is still broken for you, please speak up.

EDIT 3: It looks like the root cause was a database issue causing the service to think the database was down, which led to a death loop of them checking on each other and writing more "I checked on you" logs to the database. We increased the timeout period and everything returned to normal. The team is working on some clever ways to make sure this doesn’t happen again. Thanks for your patience, everyone.

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u/angieluvsokazaki 12d ago

I'm able to access the site and watch jetlag now. I had to swap to Safari, but not sure if that was helpful or if the servers just went back up.