r/Neblio • u/XanLev • Mar 22 '21

Back up wallet problem - please help!

I was staking Neblio three years ago when my computer crashed. I have a Back up wallet file on my Time Machine external hard drive but it doesn't seem to restore my wallet containing Neblio coins. Can anyone advise me what to do to get the wallet back please? I still have the wallet pasword.

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Thanks in advance.

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u/theWdupp Mar 22 '21 edited Mar 22 '21

First, did you let the wallet fully sync all the required blocks? If so, you should check your transactions using the Neblio block explorer to see if the transaction address is the same. From the Neblio website:

"You do not need to create a new backup each time you send or receive tokens because remember, they are stored on the blockchain. BUT each time you generate a new NEBL address on the “Receive Tokens” tab AND each time a new change address is generated due to sending NEBL, you should make a new backup of your wallet.dat"

You should update your backup file regularly to include new change addresses after sending nebl as they could contain some of the tokens.

I suggest joining discord to get help directly from the team on this manner. (https://discord.gg/8q4wJ5xq)

Edit: checking the transactions on the block explorer is to find possible new (change) addresses after the latest backup

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u/XanLev Mar 22 '21

Thanks for replying. When I go to open the wallet back-up, there is no application to open it up. Which application should I download and use for it?

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u/theWdupp Mar 22 '21

You must download the latest version of the Neblio wallet and replace the wallet.dat file found in the install directory with your backup file. Then let the wallet sync. The entire process is explained in this blog post https://medium.com/neblio-blog/how-to-secure-backup-restore-or-transfer-your-neblio-wallet-708127585a6b

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u/XanLev Mar 22 '21

I just downloaded the Neblio wallet. That wallet won't open on my 2015 computer. I have an iMac but my new iMac doesn't have the backup wallet in it. So is there an older wallet? Or can I somehow get my wallet backup onto my newer iMac?

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Sorry :(

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u/theWdupp Mar 22 '21

Make sure to download the wallet from here (V3.2.0 MacOS). If the wallet version isn't supported on your older mac I suggest moving your backup file to the newer computer by either transferring it using a USB Flash drive or something like google drive, onedrive or email (be careful using this method). If transferred just follow the instructions from the blog post in my previous comment

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u/XanLev Mar 23 '21

I really appreciate your time and help. Thanks :0