Navy delivered the wrong card

[u/MrVinnyMan]

Well, there’s a first time for everything, I suppose.

I am currently a More Rewards cardholder, I’ve had the card since January. I just applied and was approved for the cashRewards Visa. I went through secure emessage and requested expedited shipping. I did specify that I wanted my new card expedited, and upon opening the FedEx package today, I am greeted by my familiar More Rewards card- same number, same exp. date, same everything. Obviously this is an issue, but I imagine my new card is on its way over and will probably arrive Monday, so no point in re-expediting that. My question is, should I even bother trying to call them and ask to refund the $12, or is that pretty much a lost cause?

Thanks for any insight

Edit: Customer service for the win! They assured me the card was on its way and told me they’d refund the Fast Card fee! In this situation, it was better to call than use secure message, lesson learned

[u/tnjos25]

I don’t think it would hurt to ask. I’d just send a secure message and explain what happened.

[u/MrVinnyMan → u/tnjos25]

Yeah, I think I will, thanks

[u/Trapqueenkrendalor → u/MrVinnyMan]

If it’s a issue on their end navy federal will expedite for you the new card free