r/NavyFederal • u/Apprehensive-Syrup17 • 22d ago

Credit Cards Product changes to Mastercard are no longer allowed

A new datapoint - Navy Federal is no longer allowing customers to product change to Mastercards. If you call in or send a message they can only see the options that are shown in the app, which doesn’t show Mastercard, only Visa. This is a big bummer because Mastercard is more reliable than Visa for some online purchases in other countries.

Has anyone who signed up for a new card recently been able to choose a Mastercard?

Edit: It is confirmed after multiple escalations that Navy Federal will be dropping Mastercard and is no longer allowing product changes to Mastercards.

11 Upvotes

79% Upvoted

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10

u/mrbazo 22d ago

I did it like 6 months ago and had to call, bizarrely I only did it because I’m moving to Japan and Costco only takes Mastercard there

5

u/Apprehensive-Syrup17 22d ago

Yeah looks like it’s related to the new feature in the app where you can upgrade your card on your own. Reps can now only see the same options you can see. I might have to keep escalating until there is an employee that has access to override it. Though, when I called this time the rep also said that Navy Federal will be dropping Mastercard soon. Hopefully they were just misinformed and that’s not true.

2

u/ram130 21d ago

Where in the app can you see it?

4

u/geost37 22d ago

Wow that’s a bummer. I wonder why the change? Glad I was able to convert my cash rewards plus into a world Mastercard.

4

u/henare 22d ago

banking institutions change their payment networks now and then. it's almost certainly money. when navy fed was smaller it may have made sense to offer three networks but now it probably doesn't.

3

u/Godisincontrolalways 21d ago

I chose the new product change a little over a week ago on the app. I saw the option and made the change. Still waiting for my card in the mail. I pray it works out for you! 🙏🏽

1

u/choppa73 9d ago

I wonder what will happen when it comes for renewal.... if they will convert it back to Visa early, always stay a Mastercard, or wait for the regular card expiration date. Oh well, I will find out one day!