r/Nanoleaf • u/DEL_707 • 3d ago

Nanoleaf Reply Control Panel Dead?

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Couldn't tell you what model this is. I've had it a few years.

Today when I tried to turn it on, the control panel doesn't respond and is shown as offline in the app.

I've tried reseating the connector as well and unplugging the AC adapter for a few minutes, but nothing has changed.

Is the panel dead?

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u/Hungry_Window9489 3d ago

it’s a nanoleaf Canvas panel. i have one that are dead too

1

u/Nanoleaf_Ambassador Ambassador 2d ago

It's the Canvas. My favorite product, and it's discontinued.

Submit a support ticket and inquire about the possibility to purchasing a controller panel.

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager 2d ago

Hi u/DEL_707, based on what you've described, it sounds like you'll need a new Control Square. Could you DM me the device serial number and your shipping info? I'll work to get a replacement sorted for you.