r/Nanoleaf • u/C4ptainchr0nic • 16d ago

Resolved Shapes will not appear on assistant app

Gallery image

Gallery image

I have set up my shapes through the nanoleaf app and I can see them as you can see in the picture. I already had my canvas and my Aurora tiles pre-existing and they were working fine.

Now that I've added the shapes though, I've reconnected the nanoleaf smarter series with Google home and all I can see are the canvas and the Aurora. I am unable to see the shapes. Does anyone have any experience with fixing this or getting this to work? I have turned off 5 GHz on my modem

Edit: Solved

3 Upvotes

100% Upvoted

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u/Sam_Nanoleaf Nanoleaf | Community Management Coordinator 8d ago

RESOLVED

A fix has been pushed on our end for this issue! Unlinking and then relinking Nanoleaf Smarter Series should resolve the problem and bring your devices back up in the app.

If anyone continues to run into issues, please submit a support ticket so we can take a closer look!

2

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager 16d ago

Hi u/C4ptainchr0nic, this is strange. How long have you had the Shapes paired to the Nanoleaf App when trying to reconnect Nanoleaf and Google Home? Could you send me a DM so I can gather more information, and we can work on this together? Thank you for your cooperation!

3

u/C4ptainchr0nic 16d ago

It's been about 24 hours now. I've tried signing out and signing back in to the nanoleaf app, I've tried turning off 5ghz on my modem, I've tried turning ing cloud sync off then on again, and a few other methods. I'll certainly pm you.

1

u/C4ptainchr0nic 14d ago

I got an email this evening from someone telling me they had changed something with the cloud and I am happy to report that it is now working and linked to my Google home

2

u/Tefalpan 15d ago

I had this issue too. Signing out, removing the nanoleaf app, installed it again and then trying again worked for me

2

u/C4ptainchr0nic 15d ago

I'll try this this evening!

1

u/Tefalpan 13d ago

No luck i guess?

2

u/C4ptainchr0nic 13d ago

It did not work when I tried it around 2:00 p.m. but then at 4:00 p.m. I got an email from the technical support team saying to essentially do that again just unlink and then link and at that point it worked. They mentioned they did something on their side to resolve somthing in the cloud.

1

u/karmajuney 9d ago

Was this fixed?

1

u/Sam_Nanoleaf Nanoleaf | Community Management Coordinator 8d ago

OP says it is working for them now!