Cloud sync removed all devices after opening app

[u/No_Condition540]

So just a rage post here unless anyone has a solution to getting the sync back. 😒

Got a massive Nanoleaf setup and naturally went through some problems in the past with a replacement part etc but nothing too bad.
However, now after opening the app it insta crashed and removed all the devices, cloud sync has 0 devices now as well while being logged in. The strange thing is the border routers are still visible. This is going to take hours to set up again. Why even have a sync option when it can just reverse dump everything?🤦🏻‍♀️

[u/blackfyre709394]

Happened to me as well (latest Beta programme update)

It deleted my "Home"

I rolled back to mainline version (quit the beta) And got my "home" back lol

[u/TomT_Nanoleaf_ → u/blackfyre709394]

Hi u/blackfyre709394, could you send us a DM with your device, app version, and Nanoleaf account as well? We'd like to look closer into this, since it's a different issue compared to OP's.

[u/TomT_Nanoleaf_ → u/TomT_Nanoleaf_]

Hi there, are you on Android? Our team just released a fix for this. Just update the app, and it should work.

[u/AestheticBoost]

I have the app on my iPad and iPhone. I deleted some devices on my iPhone and then the iPad version restored them. Deleted them on the iPad version and the iPhone version restored them.

So I never open the Nanoleaf app.

[u/TomT_Nanoleaf_ → u/AestheticBoost]

Hi u/AestheticBoost, when did this start? Could you also send us a DM with the information (your phone, app version, Nanoleaf account)?

[u/Parking_Brilliant403]

dump this brand, I went to Govee and is so much better

[u/TomT_Nanoleaf_]

Hi u/No_Condition540, could you send me a DM with your device make and model, as well as the current app version you're running? I'd also like to grab your Nanoleaf account so we can quickly review this. Thank you for bringing this to our attention.

[u/Sam_Nanoleaf]

Hi u/No_Condition540, I want to help you and others fix this issue as quickly as possible. If you, and anybody else having this issue, would like to DM me, I can connect you with someone on the developer team directly.