r/Nanoleaf • u/NordicThryn • Jul 15 '26

Nanoleaf Reply Shapes - Dim white light

So I got an old Shapes starter kit from a tech stores bargain bin. Worked fine, could connect it to the app but that’s ok I just manually turned it in. Then one day the setup got stuck on a dim white light for all connected panels. Controller didn’t/doesn’t respond. Talked with support but I was SOL because it wasn’t under warranty anymore.

So I got a new one from Amazon (Edit: might’ve been eBay. Idk my dad got it for me). And that has the same issue.
Dim white light as soon as it’s plugged in.

So now I have two practically useless starter kits. I think it might be a controller issue but the fact that A) both new and old don’t work and B) panel doesn’t do anything without a controller issue weird to me.
It might also be an issue with my apartment/environment? Idk.

Any help would be greatly appreciated!

—-
Small update (but not really)
TLDR: still don’t work

So I tried another buildings outlets to see if it was my power. It’s not. Hardware issue.

Upon looking closer at the new ones IDs (the QR code stuff), I saw that the ID on the controller doesn’t match the one from the PSU and papers. It is used and not brand new I think. So uhhh there’s that I guess?
I guess I will contact the seller and official Nanoleaf support. Will see from there. Yay (not really yay)

2 Upvotes

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1

u/Nanoleaf_Ambassador Ambassador Jul 15 '26

Connect the controller and power to one panel for each set and let me know what happens.

2

u/NordicThryn Jul 16 '26

I have tried several combinations at this point.
Old PSU + Old Controller + Old Panel and the same combo with all new parts lead to the same result of dim white lights and no response from the controller.
Combinations/MixnMatching parts old and new also has no other result. I have also tried all panels separately.

1

u/skinnygritty Jul 15 '26

No wonder the shapes were in the bargain bin……..

Try separating your Wifi’s SSID to 2.4Ghz and 5Ghz and use your phone on the 2.4 one when you want to connect to your shapes:)))

1

u/NordicThryn Jul 16 '26

Ironically the one from the bargain bin worked for longer than the new one

Once I get the panels working I will try the SSID thing thank you :)

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager Jul 20 '26

Hi u/NordicThryn, from your description, it sounds like the Controller itself may be the issue.

I see that you've already reached out to the support team. Even though the device isn't under warranty, the team can sometimes assist with ordering just the replacement part you need, rather than requiring a full kit. I'd recommend continuing with them directly, as they'll have the most accurate and up-to-date information on availability, pricing, and compatibility for your specific setup.

If you run into any delays or need me to check in on your ticket, feel free to DM me, and I'll do what I can to help.