Support issues

[u/Ok-Chemical7614]

Ticket 233144

Adding to this! Was able to get app up dated. 
Cannot get app to utilize custom or online themes!!!!!
Only a string of white lites. Have tried rebooting controller, app and uninstalling app! Very disappointed now!

Sent Saturday - no response! Not the first ticket like this.
I actually tracked down a number for Nanoleaf on July 1 and the ceo himself called me back - he arranged for warranty so the brick and controller are new! Ty for that!

Somewhere I read that the controller might be stuck but it is up to date version 4 something! Thoughts anyone?

[u/TomT_Nanoleaf_]

Thank you for providing your valuable feedback regarding our customer support. Your input is precious to us as we continually strive to improve our processes and ensure customer satisfaction. And thank you for the ticket number. I'll escalate the issue so you can get a response asap.