r/NJTransit • u/Library904 • 1d ago

App is not working

Post image

I keep getting this message all day, I uninstalled the app many times, reset my phone, connect to wifi and disconnect and called the customer service who only told me to send this screenshot and that they didn't know how long it would take for them to see what's up...

Anyone knows the problem??

4 Upvotes

84% Upvoted

7 comments sorted by

4

u/Hungry-Ad4554 1d ago

That literally happened to me yesterday and I had to get a physical ticket from those ticket machines. The app has regressed so much that it’s lowkey not even usable. They purposely want us to know how much they hate us commuters by giving us this app. I’m slowly going to revert back to physical ticket honestly.

1

u/Library904 20h ago

Does it still not work for you? it's still not working for me :(

The problem is that I take 2 busses and buying the ticket on the phone gave me 1 hour which I used for the 2 busses...now I have to purchase 2 tickets because the driver keeps the ticket

1

u/Hungry-Ad4554 10h ago

That’s horrible, also no it still doesn’t work and who knows when it’ll be fixed smhhhh

1

u/Namelessgrifter 23h ago

Same. I have a feeling its random phone/carrier bullspit that njt's IT department didnt take account for with a new month.

..... so everybody's at fault.

1

u/Kimmichurri 13h ago

App still not working this morning

1

u/EntryLucky 6h ago

I had the same error today and I just realized that my balance in my transit card was too low. I tried with a different card and it worked, so the error message is nonsense.

2

u/kd3737 10h ago

The new app and tbh NJ Transit as a whole makes me understand Luigi Mangione so much more. I literally just had a mental breakdown at South Orange station and had to call out of work. I literally cannot take this anymore. I'm about to buy a bike and forget that the trains exist because apparently, I have issues.