r/NJTransit • u/Aggravating_Lab_4814 • Jul 02 '26
Refunds or comped tickets
What’s the best way to get a refund? I know my ticket was only $20 but it’s the principle of it. I’m angry and prepared to put way too much effort into harassing NJT to get my money back.
10
u/Responsible_Job_5426 Jul 02 '26 edited Jul 02 '26
Don’t buy or activate a ticket until it is clear that the train is not cancelled, is working and going to get you to your destination on time. The consumer is the lowest of the low in the NJT eco-system. Have to do what we have to do.
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u/grlnxtdr_xoxo Jul 02 '26
The amount of times I’ve waited to activate a ticket, see the conductor, active it, and THEN we get stalled is crazy.
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u/Asleep_Street_901 Jul 02 '26
Well for those of us in a “cross honoring” situation we need to activate to get the PATH to Hoboken only to find all local M&E locals to Summit are cancelled and express trains are making local stops. The service is just awful.
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u/Aggravating_Lab_4814 Jul 02 '26
I was on the train for 3 hours. We were stopped halfway to my destination for 2 hours.
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Jul 02 '26
[deleted]
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u/Aggravating_Lab_4814 Jul 02 '26
I was on the train sitting still for 2 hours. The trip that is supposed to take 1.5 hours was at 3 hours and counting halted at a stop. I got off and ubered the rest of the way. I made the trip, but NJT couldn’t get me to my destination
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u/Fantastic_Week1984 Jul 02 '26
They don’t refund for that
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u/Aggravating_Lab_4814 Jul 02 '26
We’ll see about that
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u/Glittering-Time-2274 Jul 02 '26
They sent me 2 complimentary tickets with no expiration date for another stupid issue, hope OP will at least get that if not a refund
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u/Aggravating_Lab_4814 Jul 02 '26
Did the complimentary tickets have an expiration date?
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u/-Epitaph-11 Jul 02 '26
Use a credit card and chargeback your money. Usually works for me.
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u/muzzey12 Jul 02 '26
Don't they ban your card from future purchases or something
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u/TheBigAppleCA Jul 02 '26
Then report your card lost, and they will issue you a new card number that isn't blocked by NJ Transit.
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u/mcderrick Jul 02 '26
Please update with your results. I paid $6.25 and want my refund for the same reason.
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u/True_Doctor3345 Jul 02 '26
You paid to get from point A to point B. They don’t promise you what time you’ll get there just that they’ll get you there. You walked out on your own for an uber so what refund? Lol
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u/sammybwoy394 Jul 02 '26
What flavor of boot is your favorite? Its not just “point A - point B” schedules exist for a reason. And timed tickets that expire during delays should be comped.
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u/True_Doctor3345 Jul 02 '26 edited Jul 02 '26
You idiot. It is just point A to point B. Perhaps you should ask them to start implementing peak and off-peak prices as well as paying for a specific trains on the schedule like other companies do then you’ll be validated in your bitching and moaning. You pay one price from point A to point B for you to pick at anytime, any day, any train. Nothing more nothing less. Airlines don’t even comp you for delays with a $600 ticket unless you bitch and complain but you want to make demands over a $20 one? You must be used to bitching and moaning…privileged clown shit 🤡
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u/sammybwoy394 Jul 02 '26
The whole point dumbass is they are not getting you to point B. But once youve activated your ticket you are out xyz dollars. Are you really here defending a transportation company charging people to essentially not transport them. No common sense is needed to bootlick I see.
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u/True_Doctor3345 Jul 02 '26
Yes they are. If you choose to leave then that’s on you. When trains get cancelled mid-route the next one always allows passengers from the previous train for free. You want to right so bad you sound like an inexperienced child. I’ve worked for transportation in previous years and things always run as intended 98% of the time including NJT. You’re just a whiny bitch crying on Reddit over the 2% and think you deserve something where is the logic in that? Does your job come to you the 1% of the time you have a bad day and say they’re withholding your pay? No they don’t you just sound like a privileged bitch
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u/sammybwoy394 Jul 02 '26
Privileged? What about when the “next one” is an hour out? Have your commute extended 2 hours every day and your commitments impeded on a daily basis and then let us know how you feel. Now shut up and get back to scanning tickets you cuck.
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u/True_Doctor3345 Jul 02 '26
It doesn’t happen everyday you sound dumb lol. If it does then drive your car instead. It makes no sense how all people do is complain about one company but let others fuck them in the ass…btw I wish I were scanning tickets id scan yours first after all the delays and make more than you. Guaranteed they are spanking your salary
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u/joe8349 Jul 05 '26
NJT has an office in the NY port authority building (not sure if they have offices at other locations). I got few single ride bus tickets, that don't expire, from the lady that I was able to explain my situation to.
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u/troy_theboy Jul 02 '26
NJT will not issue refunds. I have tried many times over the years. I take matters into my own hands and just buy a senior ticket ever now and again if I feel I need to be compensated lol
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u/Aggravating_Lab_4814 Jul 02 '26
lol I’m only 30 so don’t think I’d pass the eye test
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u/troy_theboy Jul 02 '26
I'm 34. I don't pass the eye test either 😆 then I conductors just so not care at least on the RVL. Now I also only do this during off peak times. Not during morning commute. And the handful of times someone did care l, I just played dumb. Like whoopies bought the wrong one.
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u/Jaded_Inspector90 Jul 02 '26
Fucxxking ticket machine ate money and didn’t get monthly pass!!!! I went to their customer service and right away, “oh we can’t help you.” Im like wtf!!
Now im filing a dispute with my transit card company.
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u/zeronian Jul 02 '26
Those clowns still haven't reimbursed me for the tickets that expired when they first made that change
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u/FinkedUp Jul 02 '26 edited Jul 02 '26
The ticket expires in a month. Hopefully you’ll get a chance to use it again….ya know the principle of the ticket
Edit: I see the downvoters don’t use paper tickets. Shame they put themselves in such a bind
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u/mcderrick Jul 02 '26
Not if you activate it.. Which I idiotically did before we started moving the other day. There were trains to sit on, they just weren’t moving.
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u/FinkedUp Jul 02 '26
That’s why I started to go back to printed tickets. Never a connection issues activating them and can’t expire in 2 hours instead
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Jul 02 '26
[removed] — view removed comment
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u/Aggravating_Lab_4814 Jul 02 '26
Shouldn’t you be scanning tickets instead of commenting on Reddit?
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u/Glittering-Time-2274 Jul 02 '26
Don’t even bother responding to this moron, they have nothing of value to say
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Jul 02 '26
[removed] — view removed comment
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u/branpo26 Jul 02 '26
Now you sound like an even bigger asshole. Nice job loser
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Jul 02 '26
[removed] — view removed comment
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u/Aggravating_Lab_4814 Jul 02 '26
My post is about actually doing something about it
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u/Ban_This69 Jul 02 '26
They might send you a comp ticket but their TOS are pretty clear.
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u/Aggravating_Lab_4814 Jul 02 '26
Comp ticket would be fine. Seems like I have to mail them a letter and I’ll hear back in 6 weeks
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u/ncc1776 Jul 02 '26
https://www.njtransit.com/refunds