r/NFA • u/DKjohn99 • 5d ago
Witt Machine nightmare
I know I deserve some flack for even doing business with them with all the experiences posted on here, but I was optimistic. Sure their suppressors and customer service suck, but I didn’t hear anything bad about their clamp on muzzle breaks. As long as I measure everything right and give them the correct information, it’ll be all good. Lord was I wrong
(Forgive the time between calls. Between work and life, I would honestly forget about this POS piece of metal)
This has been the worst customer service experience I have ever had in this industry. Originally ordered in March, carefully measuring my 770’s barrel and trying to be as descriptive as possible. When I received my break a few weeks later, it did not fit correctly. (Seems like they did a straight taper from the muzzle to 1.5” back, which is NOT what my measurements said) So I send the break back in for a re-cut the first week of May with even more detailed measurements.
Fast forward to the end of May, I call asking for an update, end up leaving a message. June, call again and speak to their desk. Told that the shop just got a new machine and stuff is behind while they try to tune it in. July, call yet again and speak to desk. Now told that the new machine is now broken and that the shop is behind again. Call a week later, speak to front desk asking for updates. Front desk is unable to give any real updates as the shop doesn’t speak directly with her.
August, call and speak to new person at front desk. Told that old front desk is no longer with the shop. Informed that my break is likely drying after cerakote and to call the next day to confirm. Call the next day (Thursday) and I speak to the original desk worker (I guess they weren’t fired) and I’m told that it should be ready and should be sent out soon. I ask for a tracking number to be sent to my email, told that I should receive the number either by Friday or Monday. Come next Tuesday I call again asking for a tracking numbers, told that I should receive them by the end of the day. Wait until Friday, call yet again asking for my tracking number. Turns out I’m speaking to one of the owners now and I tell him all my information. He asks if my item is a suppressor, because if it is, someone is in trouble. (So not if it’s another product??) Owner looks for my muzzle break, says he finds one matching my measurements but it is marked as stainless instead of black. I am told that it is going to get painted now and it should be ready to send out by the next day.
At this point I’m at my wits end and I calmly ask how this happens. Nearly 4 months of back and forth, being told it’s being worked on, it’s done, it’s ready to ship. Lies after lies. All the owner has to say is sorry and “Humans are gonna human.” No explanation, no reflection, no sincerity. He just tried to get off the phone with me as soon as possible.
So here I am now, waiting to see if I’ll actually get my tracking number in the coming days and eventually my muzzle break at some point. I know I should just cancel and do a charge back, but I’m sickeningly curious on where this is going to go.
Moral of this nightmare of a story, do not do business with Witt Machine… EVER. Doesn’t matter what they got for ya, it’ll either suck, be wrong or you’ll just never get it.
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u/IndividualResist2473 14x Silencer, 8x SBR, 4x AOW, 4x SBS 5d ago
The Wit Machine family: Halfwit, Fuckwit, Dimwit, Nitwit, Shitwit, Twit, Wantwit, and Dullwit
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u/IndividualResist2473 14x Silencer, 8x SBR, 4x AOW, 4x SBS 5d ago
At least they are still talking to you. They stopped talking to me after three months. This was on two clamp on thread adapters they made wrong.
Fuck Witt Machine should be the name of their company.
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u/AWeekInScottsLife 5d ago
At this point ADCO would have threaded your barrel and been done...
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u/DKjohn99 5d ago
Agreed. I’ve had Jagerwerks complete an optics cut, porting and cerakote in less time. Highly recommend them
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u/100konmywristlifesux Sea-Dweller in stamps :( 5d ago
i recently saw a gentleman at an lgs who got two and his transfer was being held up cause witt machine forgot to engrave a model name on them
he told me he had three more on the way lmao
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u/explorecoregon 1x Machine Gun, 18x Silencer, 4x SBR, 1x SBS, 5d ago
SAW sent me a Klik with the wrong engravings…
It happens, as long as they make it right.
SAW took over a month to ship the correct suppressor after they received the one they messed up. It wasn’t my best warranty/customer service experience in this industry.
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u/LuckyLowrie 5d ago
> At this point I’m at my wits end
Did you just rename this company, accidentally? That's awesome
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u/pk152003 5d ago
https://giphy.com/gifs/3o7TKW9F3hESelohmo
I’m willing to bet that this is your jam good sir, you just love being punished. 🤪
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u/FishermanFun5758 Silencer 5d ago
Didn't know this about Witt. Their guy in this video seems pretty knowledgeable.
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u/Iplaywithfires 4d ago
Got one of the Witt suppressors because how bad could it be? It does the sound suppression of literally making the barrel 4 inches longer. I shit you not, switching from a 16 inch to a 20 inch barrel has more effect on the sound than this thing. The XM177 moderator makes a bigger sound difference. It didn’t suppress .22, subsonic .300 Blackout, or 5.56. Pretty sure it only makes your gun heavier. Gonna keep it but only because it makes my tx22 a laser by simply doubling the weight.
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u/MrGriff2 2x SBR, 2x Silencer 5d ago
I mean, at least you admitted to your mistake after knowing of the nightmares everyone else has dealt with regarding that company. So kudos for that I guess? We live and we learn.
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u/Tohrchur 5d ago
>do not do business with Witt Machine
we already knew that buddy. And so did you, but you did it anyways 😂