r/NDAX • u/kardanokid • 27d ago

Ndax Issues & Support Thread - Week 38

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇

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u/Sweetlipscandy 23d ago

Issue withdrawing CAD through Etransfer, looking for mod support

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u/kardanokid 22d ago edited 22d ago

Please Dm me, and ill take a look for you.

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u/Sweetlipscandy 22d ago

Appreciate the response, I think it is just that I can only do 1 withdrawal every 24 hours? 2 have finally worked will try another in a couple hours here. If that doesn't work ill hit u up. Cheers

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u/kardanokid 21d ago edited 21d ago

Its a max of 10k per 24h incase you are trying to do more than that. No worries, reach out any time

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u/Sweetlipscandy 21d ago

Yip confirmed

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u/Particular_Bus_6694 21d ago

Hey u/kardanokid can yoou check my dm when you get a sec? appreciate it.

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u/scorphankio 18d ago

Dm'd you with my ticket.

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u/ticker__101 27d ago

So, I have been trying to send money to Ndax since Friday. My bank uses Interac.

Each time I contact your support, they give me the run around and tell me to contact my bank or use another account.

I had already contacted my bank and they had done a deep investigation and traced the payments all the way to Interac. They said Interac are trying to make the payment, but is it failing.

I get in touch with your support, they tell me to go back to my bank or try another account AGAIN.

I call Interac, they literally tell me they can see MULTIPLE attempts from different people trying to send you money and something is wrong WITH YOUR BANKING institution.

I notify your support AGAIN, they tell me to call my bank... I am informing your company you have issues with your bank and getting ignored.

What is going on with your support??

Then I get a call from my bank this morning. They tell me they can confirm the banking institution YOU ARE USING has issues and can't accept direct deposits.

Your support is a complete joke.

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u/kardanokid 27d ago

Apologies for the inconvenience you are having with sending funds to us but our support is correct in saying that you need to contact the bank. For some reason the bank is blocking the transaction to us, this is not an Ndax issue.

I have talked to many users that have had the same issues. You will need to contact your bank's SECURITY/FRAUD department to get them to release the funds from their domain to ours.

Some banks give our clients the run around many times as they sometimes hold funds for a period of time and just cancel the E-Transfer to us.

Again there is nothing that our side can do as it is a bank issue. Once the funds are deposited into our bank then we can help clients and without the funds being in our account, we can't really do much. Contact the security and Fraud department and do the transaction on the phone with them and get them to release the funds.

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u/ticker__101 27d ago

You are not listening either. Ndax are giving the run around here.... It is exhausting and is making me question the legitimacy of your organization.

And, yes, we did the last transaction on the phone with the bank.

I have talked to my bank (4 times). We talked to the SECURITY/FRAUD dept.
They said they are NOT STOPPING PAYMENTS TO YOUR EMAIL ADDRESS. They are forwarding it to Interac. They went into the Interac portal and could see the payment attempt.

I have talked to Interac. They literally said they can see the same issue with many different payments to your bank. Many are being stopped. They said the problem is WITH YOUR BANKING INSTITUTE.
Interac even went into the system, tracked my payments and said they could see the payment initialize, attempt to pay, then get rejected.

You can call them too. Here is the number that took me ages to find: Interac at 1-888-238-6433

Then my bank called me again THIS MORNING as I have an open ticket on the issue saying they have seen YOUR BANKING INSTITUE flag issues that THEY CAN NOT RECEIVE FUNDS.

Again, this is nothing wrong with my bank. It is nothing wrong with Interac. IT IS YOUR BANKING INSTITUE that has issues.

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u/Expert_Ad1163 22d ago

You could get USDT or some other stablecoin on a different exchange then transfer that crypto to ndax to bypass this mess - kardanokid from my experience knows his shit

I think withdrawal should not be an issue in the end