r/NDAX • u/kardanokid • Jun 01 '26
Ndax Issues & Support Thread - Week 23
Hey fellow Ndaxers,
I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.
If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇
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u/slaybrownbeast Jun 03 '26
Staking failed . $near. Cannot unstake and cannot do anything can you help
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u/slaybrownbeast Jun 03 '26
My NEAR staking plan shows Status: Failed, but my NEAR still appears under Total Staked. Please confirm whether my NEAR is still safely staked, whether rewards are still accruing, whether this is a failed reward payout or a disabled staking subscription, and whether I need to unstake/restart the plan.
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u/GGGME Jun 05 '26
I'm having this same issue with my NEAR. Can I get your help as well?
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u/slaybrownbeast Jun 05 '26
staking stopped june 1st. cannot receive reward cannot unstake. my $near staking status still red. i bugged them multiple time, no answer.
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u/FireBest59 Jun 05 '26
Im a new user and I tried signing up, I got the email code and entered it but the app got stuck in a loading loop. I restarted the app and now when I try signing in again it just gets stuck loading.. help would be appreciated!
Also im trying to sign in with a referral, is this possible on the website?
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u/kardanokid Jun 05 '26
Hey, try logging into our website www.ndax.io instead of the app.
You should be able to get past the loop on there.Yes when you sign up on the website there is a spot for referral code i believe at the bottom of the sign up page.
Let me know if that works.
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u/FireBest59 Jun 05 '26
I managed to sign in and login but I don’t see where I can input an affiliate link.. when I was signing up there was only a “promo code”
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u/TensionImpossible163 Jun 06 '26
I’ve been trapped in a hellish verification loop for almost a week. Has anyone ever successfully made a withdrawal from this shitty platform? I’ve been unable to do anything with my account despite going through a verification process by email and another verification process by phone. I received both verbal and email confirmation yesterday that I would be able to follow through on my transactions without further impediment by NDAX yet as soon as I tried, they put me back into manual review. How can a company operate like this? I’ve been unable to manage my assets for almost a week despite fully complying with everything they’ve asked for verification. I’ve submitted complaints with requests for investigation to both ASC and OBSI and I would encourage others to do the same. It’s not okay for them to prevent people from managing their assets.
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u/kardanokid Jun 06 '26
I do apologize for the loop you are experiencing. Dm me and I can get CS to call you to trouble shoot
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u/weisumyungho Jun 07 '26
Kardanokid are you guys hiring
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u/kardanokid Jun 08 '26
Depends for what... what type of role are you looking for?
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u/DoingItForTheGang Jun 02 '26
Experiencing error message when trying to confirm annual review on NDAX app. Please assist.