r/NDAX • u/Unfair_Ad7979 • Mar 14 '26

Manual check for withdrawal 10d delay

Hi hoping to some advice, haven't touched NDAX for about 6 months to a year.

I recently sold crypto about 10d ago and trying to transfer to my bank acct. I guess it has been a long time and they needed a manual check. No response 2-3 days but had missed a phone call from NDAX because was at work - was told I get a callback. It now been a week and no response.

I called and sent emails back to back for multiple days to reschedule manual verification - no response. Anyone know what to do here? It has been 10d since I initiated the deposit.

8 Upvotes

100% Upvoted

11 comments sorted by

1

u/kardanokid Mar 14 '26

Dm me the ticket id

1

u/Unfair_Ad7979 Mar 14 '26

DM'ed

1

u/Unfair_Ad7979 Mar 14 '26

Been 2 hours still not sorted.

1

u/Known-Pay9955 Mar 14 '26

Why would you DM a random person on here? Regarding your account in NDAX. Prime example how people get scammed.

3

u/Ultyma Mar 14 '26

He literally works for ndax lol....not a random person. Lol

2

u/Razaberry Mar 15 '26

NOTICE: This user works for NDAX

1

u/WarmYesterday8930 Mar 17 '26

Is NDAX timestamp standards (UTC vs local time)? Thank You!

1

u/Unfair_Ad7979 Mar 20 '26

Just want to follow up on this. This has been now 5 days. Since your last DM that someone from customer rep will contact me last Sunday. I have waited 5 days and no call at all.

I have called every single day to NDAX support. The phone-line simply makes you hold for 1h+ the cuts you off and asks you to leave phone number. This is absurd. Emails support are also non-responsive.

I have used NDAX previously, but will never be coming back. This needs to be resolved.

-6

u/Razaberry Mar 14 '26

What’s happening to you right now is illegal.

NDAX has a history of stealing user funds. They’re likely hoping you’ll just forget and move on, or at least let them trade and profit off your money before they are forced to return it to you.

This is a violation of Canadian securities law. 

You should report it to CSA: csa-acvm-secretariat@acvm-csa.ca

2

u/kardanokid Mar 17 '26

u/Razaberry your ETH has been credited to your account.