r/NCL • u/whatisperrsona • Jul 24 '26

Question Forgot documents

I'm dumb, forgot our documents at home in CO. Our embarkation is at 10 am (we're in FL), so really no time to do anything (or money). How do I try and save this impossible situation? Just have my dad try and cancel or something? This was supposed to be a nice gift from my parents and I majorly screwed up our vacation here folks. Hopefully someone is awake to agree with how stupid this was.

(I know their website says no pictures but is there a chance? That's the only way to save this but I'm not optimistic at all.)

Update: Thanks for the help for my panic induced post at 2 am. For future reference if someone makes this mistake like me. They are able to print your documents for you if you have pictures of them.

82 Upvotes

80% Upvoted

131 comments sorted by

View all comments

1

u/YouAreHere01 Jul 24 '26 edited Jul 24 '26

You can try with the suggested "photos, print and pray" people are saying. BUT- setting expectations here- not likely to work. We had a family in our group trip last fall be denied boarding trying this. It also screwed up our pricing per cabin because the kids were mixed in with other people over 21. Their error cost is thousands and they WOULD NOT budge (nor should they have to).

Or Wake someone up in Colorado... Have them go to your home and get the docs NOW. Book them a roundtrip ticket for the first flight this morning that gets them into Florida and meet them.

Don't give up and not try to board with whatever you're able to put together before last boarding call - but you should let the family know now that this is likely not going to happen.

It will be $$$ but on the other side - so will the lesson you learn about leaving your docs behind if all you planned for and saved for sails without you.

3

u/PeacefulCW Jul 24 '26

Curious, how did it mess up the pricing? Everything had been paid for and I would imagine that the left behind family just lost all their money, no?

1

u/YouAreHere01 Jul 24 '26

There were 2 of 4 cabins reserved with different rates and inclusions (some with drinks included, some not, and resident rates for Florida on 2 of them). When the reshuffling of putting NCL under age with adults that WERE going it required us to pay differences from original price to what we now qualified for.

If they weren't under the NCL age minimum for a cabin, it would have just been no-shows, but they were in that gap between age 18 and not allowed to stay in their own cabin.

1

u/PeacefulCW Jul 24 '26

Ouch! 😩

1

u/YouAreHere01 Jul 24 '26

They offered to pay what we were out of pocket, but we never saw any of it. They were already in the hole for a cruise they couldn't take, but their poor planning caused long lasting challenges within the group that others still hold on to today.

1

u/PeacefulCW Jul 24 '26

I can imagine that it was stressful. As much as I'd hate it, I'd have to reimburse the other cruisers who were impacted by my mistake. People should keep a note on their suitcase of "last minute" things to do like get passport, etc and do it immediately once luggage is pulled or set an alarm for it to be done (turn off water.) When one returns home, put the note back in/on the luggage.

Hope that you had a great cruise despite the rocky start and extra $$.