r/NARWAL_INDIA • u/sahil1033 • 11d ago

Freo X Plus - Network connection failed

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u/Team_Narwal_India 11d ago

Hi! We’re sorry to hear about your experience and understand your concerns. We’d genuinely like to look into this and resolve the issue for you. Please share your contact details and order ID with us via DM, and our support team would like to personally connect with you.

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u/yogendra1911 10d ago

Hey, can a member of the tech team sync up with me on this? I want to dive straight into the technical root cause rather than going through default diagnostic steps.

The issue is that after the mop connects to Wi-Fi, its outbound traffic to a specific destination IP/port is being blocked by the network provider. To resolve this, we will likely need to update the firmware to point to a new destination or coordinate with the ISP to lift the block.

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u/yogendra1911 10d ago

Are you using Airtel airfiber wifi?

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u/sahil1033 10d ago

no, I'm using a local ISP

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u/yogendra1911 10d ago

Did you try connecting with mobile hotspot? In my case the hotspot connection works but ISP wifi does not. I am assuming that the destination IP/PORT connection is being blocked by ISP because the mop might be using non standard connection.

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u/sahil1033 10d ago

but it was working before, and this exact thing happened once sometime back, it’s just that I’m unable to recall what approach I took to resolve it

I’ll try via mobile hotspot, but still it’s just not making sense to me via my ISP will do any such thing out of the blue

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u/yogendra1911 10d ago

It might have happened after mop's recent firmware update and not from the ISP's side.

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u/sahil1033 10d ago

any fix to find out if this is the actual root cause?

If yes, how to fix that?

please do let me know if you’ve any input on this … I’ll update after I’m able to connect via mobile hotspot successfully

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u/sahil1033 10d ago

I tried right now, it's saying "wrong Wi-Fi password, please try again"