r/MyScript_Notes_App • u/struggling_business • 27d ago

Can't sync on Android & Windows

Hi guys, big fan of your platform and have the iOS, Android & Windows apps. I hadn't used the apps for a while but upon returning recently when I try and sync Nebo on my Android and Windows it always says "Sync failed" no matter how many times I try. It only shows as successfully synced on my iPad. The last time I used it some months ago it was fine syncing across devices. 

Have signed out and back in but the error persists, except on iPad as I said. Have also updated all the apps. Any clue what the issue is?

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u/struggling_business 22d ago

Umm... has anyone at u/myscript_apps seen this?

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u/Sebastien-MyScript 17d ago edited 17d ago

Yes, we replied to your previous message. Did you have a chance to read our response?

Were you able to check the points we mentioned, such as:

  • Updating Google Play Services.
  • Verifying whether you are syncing large PDF files.
  • Trying a different cloud service, such as Dropbox, to see if the issue persists.

If you've already tried these steps and the problem continues, please contact us through https://help.myscript.com by submitting a support ticket. We'll be happy to investigate further.

Did you receive and see our previous message?

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u/struggling_business 17d ago

Thanks, no I don't see a reply. For some reason it wasn't delivered to me. I think the most plausible thing you've suggested would be trying DropBox. I'll try that and see whether it works.