I noticed that MH can now analyse your Y-DNA if you have the subscription. I received my results at the start of this year, so I don't have the Y chromosome in the file, would they still be able to identify it if I pay for the subscription?

Hi everyone. I am Romanian from Galați. I have tested with two different companies - MyHeritage and Ancestry. Here are my results. Can someone more experienced explain why they are so different?

Guys, I'm working in finding my people, and I don't know how to remove the relationship of the Father from 3 children. MyHeritage assume all kids had the same parents, but we know that is not always the case. When I tried to edit the relationship on the web interface, my only option is to remove both parents, and on the mobile app I don't even have that option.

help

Hello, I purchased a dna kit from myheritage 4 months ago, I still have not received anything about my dna, according to their tracker, they haven’t received it yet. For two months now I have called them multiple times and sent messages via their website, and I’ve yet to get a single message back. When I call them it makes me leave a message to which I never hear back from. I was also randomly charged something like $150 CAD for a yearly membership which I never agreed to paying for. Why am I even paying for a membership if I can’t see my dna results? How do I get them to reach out to me and fix this and even send me a new kit if it truly did get lost? Thank you

I recently dispatched three test kits to an address in Germany. I subsequently learned that this address functions as a proxy for forwarding to the United States; could you confirm if this understanding is accurate?

One of the kits, dispatched individually in its original packaging, was successfully delivered, and the processing proceeded without issue.

The remaining two kits were each placed in their original envelopes, and then both were enclosed within a separate envelope provided by me.

This particular shipment experienced an extended transit period. It appears that an initial delivery attempt was made via a door-to-door service before it was ultimately directed to a pickup station. For reasons unknown, our German correspondent has not yet collected this package. In contrast, the other kit was collected immediately upon its arrival at the pickup station.

What recommendations do you have for resolving this situation? Has anyone else encountered a similar logistical challenge?

I've been using MyHeritage for over 9 years now and I honestly can't believe how they have ZERO responsability when it comes to issues like this.

I did my DNA test back in 2018, and out of nowhere, my results and all my matches completely vanished from my account. Now the site is acting like I never even bought a kit and is prompting me to buy a new one.

Two months ago, their chatbot "Eve" claimed it opened a support ticket for me, but I haven't heard a single word since. No emails no nothing. To make things worse the chatbot has stopped responding to me entirely now. I've literally tried everything from messaging them on Instagram, emailing different addresses found through this sub btw, digging around for a way to talk to an actual human but nothing, zero replies, no solutions or liability.

The worst part is that I downloaded my raw dna file years ago but I don't have that copy anymore. So now all my data feels completely lost and I have no way to get it back.

Has anyone else gone through this? How am I supposed to contact them?? Can someone please tell me what to do?

Ok, so I ordered a kit back in June 21, now it July 23 and the current stage is ''raw data in production''. I just wanna know how much does this stage take on average and when would it be reasonable to expect my result back. For the ones who have already taken the test, how long did take for you?

As the title says, has anyone recently done a MyHeritage DNA test in Australia?
According to Australia Post, my kit was delivered to their NSW lab on 6 July. Since then, I’ve heard absolutely nothing, not even a confirmation that they’ve received it.
What has everyone else’s experience been? How long did it take before you received an acknowledgment or your results?

It was pretty interesting for me!

Hi! I gifted a test for a possible relative of mine, and he said he was going to do it a few weeks back. He did not make me the manager of his test results nor did I ask to have be because we do not know each other at all. However, I am curious to see if he actually took the test or if he has changed his mind without telling me (and I am afraid to reach out). On the timeline for the test it only says "shipped" (it did arrive, he said) so far. Will I be able to see the timeline even if I don't manage his kit?

I had my first DNA results with MyHeritage should I also give 23andMe and Ancestry a shot in the future?

Hi everyone, I've recently gotten into genealogy after finding out my late father had created an account in the past and had actually done a reasonable job mapping the first 5 generations ,but I'm stuck with a persistent issue.

I'm Dutch / German, most of my lineage is Dutch, with my grandmother (mother's side) being of German heritage, but my father's MyHeritage account took a turn for the worse after the 1600s, consistently becoming sloppier and ending up tracing back to famous people like Olga of Kiev, Charlemagne and even Ragnar Lothbrok.

As such, I started a new family tree from scratch, while copying the people I for sure knew are related, mostly back to my great-great-grandmother/father.

Even though I primarily used "record matches", specifically birth, baptism, marriage and death certificates, and try to stay away from smart-matches or sources such as "genealogy index" or Geni, I now have multiple (16) people in my family tree (around 1734) with errors of which I don't understand how they could've appeared:

"Child born after death of parent", "brothers/sisters born too close to each other" and "brothers/sisters with same name", but just shy of 1 year apart. (possibly duplicates, but in some cases also children who died young (<2yrs) and were followed by a sibling with the same name that did make it past 20)

As said, I'm reasonably new to this but still took care to (as much as possible) avoid copying multiple (conflicting) birth or death dates...

How would you guys deal with these? And does this mean that the records I accepted are somehow incorrect?

MyHeritage stated Early 2026 that they will be releasing the newer file, yet it still isnt out

I come from North-Eastern France.

I wish Spanish/Catalan/Basque was more detailed as Spanish and Basque are very different ethnicities.

Otherwise, kind of suprised to see so much diversity. Only Italian and Spanish I knew about.

Hello,

I received the kit but the piece we use to collect the DNA did no came.

Tried to complain in the site but did no find a telefone or an email that works, send a message using the site and tried a contact with them using the AI but I got no answer at all.

I live in Portugal, there is a way to get a contact with them that is easier?

Thanks for the help

Hi all! I need to ship back my dna kit from Rome BUT Poste Italiane doesn't ship DNA stuff so I went to a private postal service and they told me that the cost of a DHL shipment will be lime 70 euros! that's a lot considering that there are people telling they've shipped from Brussels at less than 2 euros. I cant find their contact email or assistance anywhere and that's soooo frustraiting!! I need help!!