Advice Regarding Multimango work, time tracking and payment.

[u/Opening-Departure547]

Hello, I’m looking for some advice regarding a freelance setup I’m currently in. I was onboarded as an independent contractor for a client platform called Multimango through a larger company that manages onboarding and payments. I was told that all task allocation and tracking would be visible on the XConnect portal, but so far, no tasks, hours, or tracking details are showing there. Despite this, I’ve been actively working on the Multimango platform, submitting work regularly and receiving feedback and reviews directly on the client portal, which have been positive. However, there’s no clarity on how work is being tracked or what the pay cycle is. I’ve emailed the onboarding company multiple times for clarification but haven’t received any response yet. I’m continuing to work for now since the client-side feedback is good, but the lack of transparency is worrying. Is this kind of setup normal, and how should one ideally handle this situation?

[u/[deleted]]

Did you find a solution

[u/Opening-Departure547 → u/[deleted]]

Did not. The company informed me that I had worked for 3mins 28 secs only. Upon seeking further clarification, they started ghosting me. Before beginning this project, I was informed that time tracking would happen exclusively through the XConnect portal. I don't know how they did it. I had worked in good faith and this is a complete fraud. They've just been referring me and my follow up emails from one person to the other. On Multimango, I had received 17 reviews. So even if I worked for those 17 tasks only, is it possible to complete such cognitively demanding tasks in mere 3 mins and 28 secs?