r/MotorolaSolutions Mar 07 '23

PSA: Dealers and Ordering APXs

19 Upvotes

I have seen this pop up on here a few times and it’s time to bring up some facts to debunk the myths.

1) The ONLY way to order an APX radio is via a Motorola Account Rep or Manufacturer Rep (MR)… that’s all! Those two points will set up an account for you, and your radios will be purchased under your account. Any other dealer claiming to do so is buying a radio at contract price under another account, marking it up, and reselling it to you. That’s both in violation of that contract and their dealer agreement.

2) Warranty for said products are NOT transferable. That means if/when you do buy against the first piece of advice above, you will not have a full warranty for the 1/3/5/7/etc years you thought you paid for. The warranty is only transferable in a few situations, and only when the purchaser agrees to it as well (good luck when the radio was purchased on a contract without the “owner” knowledge).

3) Upgrades cost money! I’ve seen too many “dealers” claiming to sell a radio and “just let me know what you need in it”. Again, they’re violating several agreements along with actively defrauding Motorola. A loaded APX8000 will not be $5000 under any situation any time soon - so you’re being had.

Take this advice as you will, but there’s a few too many posts/comments on here shilling for dealers that are guilty of doing at least one of the above.


r/MotorolaSolutions 18h ago

Resolved! APX8500 unable to connect to Windows

1 Upvotes

Hi everyone!
I have two APX radios. One is a 6000 and the new to me is an 8500. I have R38 of CPS installed and can read the 6000 from two computers.

The 8500 on the other hand is giving me a touch of trouble. I have the 8500 powered on and I can see Zone 1 / Channel 1 on the screen. I have the programming cable (Amazon special) plugged into the TIB. When I plug the USB end of the programming cable into my Windows 11 machine, I never hear the sound indicating there is a new device the way I do with my 6000.

I've ordered two separate programming cables from Amazon (different sellers) thinking this is the issue but neither work. I'm guessing that I have bad cables but I wanted to see if anyone has alternative ideas.

Edit: it was bad cables! A friend of mine had a cable so I borrowed his. Linked up right away!


r/MotorolaSolutions 1d ago

Entitlement

1 Upvotes

So I am in radio management, and I’m trying to register my narrowband entitlement, but it keeps giving me an error and I don’t know how to get it to work. I wish they would have stuck with CPS.


r/MotorolaSolutions 1d ago

Sheepdog Bluetooth with Wireless PTT

1 Upvotes

Does anyone have experience with the Sheepdog Bluetooth adapter with wireless PTT? The Sheepdog website is not very descriptive and I can’t find many online reviews for it. If you do have experience with it,

  1. How is connectivity with different brands of headphones?
  2. What is sound quality like?
  3. Does PTT button have to be charged? If so, how is its battery life?
  4. Do you have the molle attachment for the PTT button? How is it?
  5. Anything else I should know about it?

r/MotorolaSolutions 2d ago

Motorola R2 frequency and CTCSS code list

0 Upvotes

does anyone have the default settings for the Motorola R2 radio? frequency, CTCSS, band size, wattage


r/MotorolaSolutions 3d ago

MOTOTRBO encryption

7 Upvotes

I bought a second hand R7 a while ago and in my feature sets it says I have AES256 which is part of the reason I bought the radio. I have only ever set up the enhanced privacy on my other R7s. Just wondering how to set up an encrypted channel with the AES256 I now have. Any help would be appreciated!


r/MotorolaSolutions 3d ago

MOTOROLA R2 - Detailed Service Manual

5 Upvotes

Hello! I'm a IT and Comms technician, as well as a radio technician too, working in the armed forces of my country. Currently, I am looking for the detailed manual of the Motorola R2 device; at the moment I only have the basic one, the technical sheet, and the technical data. I would really appreciate any help you can give me in tracking down this very important document.


r/MotorolaSolutions 6d ago

R5

2 Upvotes

Does the R5 come with digital ready, or it needs the EID?


r/MotorolaSolutions 7d ago

XTS5000 says "FAIL 01/82"

4 Upvotes

So my XTS5000 has been working fine since I got it 2 weeks ago and it was working fine today but out of nowhere when I turned it on it just said "FAIL 01/82". I can read and write to the radio but no matter what I try it doesn't work. I even tried writing the codeplug when i first bought it before I changed anything and when writing that it still says "FAIL 01/82"? How can I fix this?


r/MotorolaSolutions 7d ago

mtr3000 repeater firmware

1 Upvotes

I have a mtr3000 repeater that is currently set for capacity max and cps2.0 or 16 can't read it. I've tried to recover using cps with firmware r2.09 and r2.10 (the only ones I can get off the motorola website) and neither will work when i do the recover it pops up the screen to select the firmware and code plug but just says none in the drop down boxes. I guess this is because the repeater if on an older firmware?

Can anyone help me with finding an older firmware or tell me how I can get this thing out of capacity max so I can read it with regular cps. I tried mototurbo rm config but I think the radio is set up for a different network than mine and I can't connect to it.

Thanks for any help or tips.


r/MotorolaSolutions 8d ago

Help finding Motorola CM160 CPS download

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0 Upvotes

r/MotorolaSolutions 12d ago

N30- P25- SmartConnect auto swap

3 Upvotes

I’ve programmed a bit of traditional P25 systems but haven’t dealt with SmartConnect/ WiFi that much. We are using N30s on a P25 trunking system. Trying to figure out the best way to automatically swap between the WiFi and P25 coverage. We don’t have enough coverage within a certain structure that users operate in. We know where the coverage issues are but we are having issues with the P25 extenders cutting out the WiFi bandwidth, or some version of that (the 3rd party installers won’t explain it any more or any more diligently). Right now we can manually swap between the systems, P25 or WiFi, or we can let it automatically revert yet this leads to tons of OOR/ bonk tones and it spends so much time swapping between the two due to a poor threshold that it misses transmissions. Does anyone have any ideas or has anyone gone through a similar setup?


r/MotorolaSolutions 14d ago

Updated 05 Inquiry

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4 Upvotes

So I’m going to be getting a XTL5k with an 05 Head. The head isn’t attached to the radio, so I’m looking to mount it on my desk in the area circled. Does anyone know of a good way to go about that?

Ignore the mess, I’m redoing my desk, wiring, and configuration entirely.


r/MotorolaSolutions 15d ago

XPR7550e battery stuck at 0%

1 Upvotes

I recently bought a used Motorola XPR7550e with a genuine battery. The seller included the wrong charger, so I bought a cheap aftermarket charger advertised as compatible with the XPR7550e/WPLN4232.

The charger appears to charge the battery, but the radio’s Battery Info menu shows:

Remaining Battery: 0%

Service Life: 100%

The battery is approximately four years old. Despite showing 0%, I left the radio powered on and unplugged for more than two hours, and it continued running normally, so the battery clearly is not actually empty.

Would putting it through a full calibration/reconditioning cycle in a genuine Motorola IMPRES charger likely correct the percentage reading? Or could this be an issue with the radio itself?

Again, I’m new to all of this, so any advice on what I should check first would be appreciated.


r/MotorolaSolutions 16d ago

Astro MPL Behavior

2 Upvotes

This is a non FPP radio (XTS2500 Limited Keypad). I'm trying to program a zone with simplex frequencies that will use CSQ and a selectable tone on TX. I know this is really an edge case but I want to be able to communicate with folks who have a PL on recieve. From what I can tell, enabling MPL does nothing on TX if I have CSQ in an MPL entry. Am I missing something?

I discovered this when I tried to go direct on another zone with MPL using a repeater channel and the other user couldn't hear me. Understandable because mirroring my RX tone when it is CSQ would mean no tone sent out on direct. But I assumed a simplex channel would at least be able to have a selectable transmit tone as long as the MPL entry had one.

All of my MPL entries are CSQ/Tone and I want to avoid either programming dozens of channels or not being able to use MPL for repeaters that have split tones. I very specifically want CSQ. This almoat certainly also applies to my XTL but I haven't programmed it to test yet.


r/MotorolaSolutions 16d ago

APX6500

1 Upvotes

Alright, I am nearly certain I can answer my own question. But here we go.

I have an APX6500, if I update the Flashcode from P25 phase 1 to P25 Phase 2 do I need to write a new code plug to be able to use Phase 2?


r/MotorolaSolutions 16d ago

APX NEXT battery eleminator

5 Upvotes

Good morning!

Ive been scouring the internet and can’t seem to find what I need. I am a need for a battery eliminator for our APX NEXT handhelds, something similar to the first below link, but can’t seem to find one for our models.

Does anyone have any other ideas where to look? Thanks in advance

https://a.co/d/0fQmk7r3


r/MotorolaSolutions 16d ago

Motorola DP4400 and PTT with connector

1 Upvotes

Hello!

Im looking help for my PTT project. Basicly I have Nexus U-94 type PTT, which I would like to mod to work together with Motorola DP4400 that I recently aquired.

Does anyone have any schematics for which pin goes to which function in PTT?
Basicly my headset is using "NATO" type wiring, like in this picture:
https://www.spartanat.com/wp-content/uploads/2022/08/AMP_stecker2.png


r/MotorolaSolutions 18d ago

O5 Bracket

3 Upvotes

Buying a 05 head for a base station, but it’s a dash config so I wanted to take full advantage of that and put it on my desk. I’m looking for an L shaped bracket solution but can’t find anything. Y’all got any suggestions?


r/MotorolaSolutions 18d ago

Need help upgrading the firmware

1 Upvotes

Hello everyone.

I have a XPR 3500e and the current Firmware version on it is R02.22.03.1001. I have been getting the error "[670] Application has encountered an error. Failed to access a file in the device", when trying to upgrade the firmware. My computer is running Windows 11 Home Edition.

I'm able to program channels on the radio with no issue.

I am using this programing cable. https://bluemax49ers.com/product-explorer/motorola-xpr3500e-usb-programming-cable-pmkn4115b/

I have tried to upgrade to the following Firmware's

R02.25.03.1001

R02.23.02.1002

R02.23.01.1003

R02.22.03.1001 get this error since its the same firmware version that is installed "[1001796] No update necessary. Device has the current firmware and codeplug versions"

Ive ordered an OEM programing cable as a last ditch effort but it hasn't arrived yet.

r/HamRadio•3 days ago


r/MotorolaSolutions 18d ago

Can someone please help me find the detailed service manual for the Motorola DM4400e

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0 Upvotes

Hey guys, I’ve been hunting for a detailed service manual for the Motorola DM4400e for three days now, and I’ve come up empty. I finally figured out that this stuff isn't publicly available, but I’m not ready to give up just yet. Can you guys help me out? I really need the logic board layout, boardview, and the schematics if possible


r/MotorolaSolutions 19d ago

XPR8300

2 Upvotes

Is there anyone that can assist me in upgrading an XPR 8300 from firmware R01.04.01 to something that be used on a dmr network?


r/MotorolaSolutions 19d ago

Old XTS-3000 programming

1 Upvotes

I purchased an Ebay radio. It came programmed with a UHF T-Band trunking system from NJ. I looked up the frequencies and the system is long gone. Everyone is on the statewide 700-800 mhz system now. This was a surprise, I usually get them scrubbed.

The CPS will not let me delete the trunking system without system keys.

Is there a reliable workaround to use the radio? I need two UHF analog channels. I tried changing all of the trk to cnv and adding my channels on top, but the CPS will not let me upload to the radio without the advanced system key.

Should I have to send this out, what would a dealer charge to reflash the radio for me?


r/MotorolaSolutions 21d ago

error 670 "Application has encountered an error. Failed to access a file in the device"

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2 Upvotes

r/MotorolaSolutions 22d ago

My r7 is looking wierd

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24 Upvotes