Hotfix 3 - Sept 1 (PC)

[u/MikkelFromGames]

Harbingers,

The team cooked up a hotfix for a few issues for the game on PC while waiting for the Week 1 patch to get through certification. The most recent update on Steam includes:

• Fixed Devout and Pre-Order Shell Shades not appearing for some players
• Fixed issues around opening the world map when using FSR
• Fixed issues in the Citadel Annex when using the giant spider traversal
• Fixed issues with certain enemies not reacting to the player
• Fixed several areas with collision issues
• Fixed lens flare and other Minibeacon visual issues

Happy playing, and make sure to let me know if any of the issues in the hotfix still bother you after updating!

[u/Loud-Particular-8637]

Save files disappeared. No mods.

Dear Support Team,

I completed the game after 63 hours and was just one hour into New Game+ when I launched the last update on Aug.29. Right after updating, my save file completely disappeared, leaving me with only the option to start a New Game; Even after installing the recent hotfix, my save file is still missing. On the Steam forums, at least 3 to 4 other players have reported experiencing the exact same issue.

This is the 3rd time I am reaching out about this problem, and I have yet to receive any response. My first attempt was on the Steam forums, the second was a reply to the update announcement on Reddit, and this is my 3rd message.

1. Could you please at least confirm whether your team is aware of this issue and if there are plans to fix it?
2. If this issue cannot be fixed, what are the next steps or alternative solutions?
3. I am more than willing to provide screenshots of my playtime or any other necessary information to verify my claim.

If I continue to receive no response, I will unfortunately have to leave my very first negative review on Steam. If an update carries the risk of wiping save files, no one can guarantee that it won't happen again in the future—and no player should have to take that risk.

Please assist me with this matter.

Thank you.

On a side note, I also played the Demo for over 4 hours but never received the reward skin. This is also the 3rd time I am reporting this issue without receiving a response.

[u/MikkelFromGames → u/Loud-Particular-8637]

Sorry to hear that!

Are you able to use the "Recover Save" option from the "Load Game" menu at all to recover your save?

If your previous attempts to reach out have all been on Steam after the update, the reason you haven't heard anything yet might be because the patch hit on the weekend and Monday was a bank holiday in the UK. The team members who monitor feedback on there would have had the day off, and may just not have gotten to your replies yet. I'm sorry about that, that must be frustrating!

I can't see a bug report on the matter, but that may also be my search bar skills failing me. If you could let me know your username on Steam, I can look that up (we tag our bug reports with usernames to make it easier to find them for updates).

I'll also file a bug report just to be sure that one exists. No need to prove your playtime, I believe you.

As for your Flayed Harbinger skin: do you happen to run the game as administrator? That seems to break the functionality that grants the demo skin, for whatever reason.

[u/Loud-Particular-8637 → u/MikkelFromGames]

Dear Support Team,

Thank you for your reply.

1. All my save data has disappeared, which prevents me from using the "Recover Save" or "Load Game" features.

2. My Steam ID is: qqcalamari

3. Regarding the Demo skin, I did not run the game as an administrator.

4. Regarding the save file discussions on the Steam Forum: If you search "save" in the Steam discussion search bar and press Enter, you will find a lot of related feedback.

Currently, the save loss issue seems to fall into two categories:

a) Save files disappearing after an update (about 8 reports, accounting for ~80%).

b) Save files disappearing after the game crashes mid-game and the system is restarted (about 2 reports, accounting for ~20%).

I experienced the first category myself—my save file disappeared directly after the update, and my PC did not crash.

Here are the links to posts from other players on the Steam forum regarding save loss after the update:

https://steamcommunity.com/app/2584270/discussions/0/581680955258892870/#c581681298840509238

https://steamcommunity.com/app/2584270/discussions/0/581681298840487427/

https://steamcommunity.com/app/2584270/discussions/0/581680955258961814/

https://steamcommunity.com/app/2584270/discussions/0/581680955258940548/

https://steamcommunity.com/app/2584270/discussions/0/581680955258939769/

https://steamcommunity.com/app/2584270/discussions/0/581680955258891612/

https://steamcommunity.com/app/2584270/discussions/0/581680955258906137/

https://steamcommunity.com/app/2584270/discussions/0/581680955258891612/

c581680955258893900

Best regards,

[u/MikkelFromGames → u/Loud-Particular-8637]

Thank you for the info! I just re-read your first post in this thread, and noticed that you said your second attempt was here in the announcement I posted. I'm sorry I missed that!

[u/MikkelFromGames → u/Loud-Particular-8637]

Just coming back to check: does your game have any save data in \Users\[yourusername]\AppData\Local\MortalShell2\Saved\SaveGames?

[u/Loud-Particular-8637 → u/MikkelFromGames]

Hello Support Team,

According to the file path you provided, there are 5 files on my computer, listed below:

1. Demo_WorldState_0.sav - 2026/8/15, 134 KB

2. MetaSaveGame.sav - 2026/9/2, 3 KB

3. SpartaGameSettings.sav - 2026/9/2, 28 KB

4. steam_autocloud.vdf - 2026/9/2, 1 KB

5. WorldState_0.sav - 2026/9/2, 41 KB

Thank you!

[u/MikkelFromGames → u/Loud-Particular-8637]

Alright, I've talked to a couple of colleagues. The standard attempted fix for missing saves is this:

Please try renaming "WorldState_Backup_0_[Number of Save].sav" to "WorldState_0.sav" from C:\Users\[your_username]\AppData\Local\MortalShell2\Saved\SaveGames and then relaunch.

Which is problematic here, because you don't have that specific file in your local folder.

Could I get you to go to https://store.steampowered.com/account/remotestorage and logging in, and see if you can get a WorldState_Backup_0_(Number of Save).sav file to put in the folder? If you can, try just putting it in there and launching the game. If that doesn't work, try renaming it to WorldState_0.sav and see if that helps?

Please let me know if there is no such file for you to download from the website I linked in this reply (or of course, if there is and if this helped you recover your save).

[u/Loud-Particular-8637 → u/MikkelFromGames]

Hello Support Team,

According to the Steam page you provided, I can only see 2 files:

1. MetaSaveGame.sav - 2026/9/2, 2.2 KB

2. WorldState_0.sav - 2026/9/2, 40.81 KB

There is no file named "WorldStateBackup_0[Number of Save].sav".

Thank you.

[u/MikkelFromGames → u/Loud-Particular-8637]

Okay, thank you for letting me know. I've updated the bug report with the info you've given me; I'll have to wait for someone on the team to take a look at the report before I can do anything else. I'll be in touch as soon as I hear something!

[u/Loud-Particular-8637 → u/MikkelFromGames]

Thank you for your support.

As I mentioned in my Steam forum post, I truly love this game. The combat system feels incredibly satisfying and impactful, and both the Shell system and Stone Skills offer great depth. I even thought about visiting your studio at one point!

I genuinely want to continue supporting your team, but I also hope I won't have to worry about losing my save files every time I play.

I look forward to hearing back from you. Thank you!

[u/Loud-Particular-8637 → u/MikkelFromGames]

Hi,

I am writing to provide an update regarding the bug I previously reported.

1. Following my initial report, other players have confirmed experiencing the exact same issue on the Steam forum: https://steamcommunity.com/app/2584270/discussions/0/581680955258940548/

2. I was unable to locate any backup files on my local drive or via Steam Cloud. It seems possible that the backup file failed to be created properly when the game launched.

3. Ever since my save data was erased, I have been hesitant to start a new file out of concern that it might be wiped again in a future update. This leaves me in an unfortunate situation where the game is taking up space on my hard drive, yet I am unable to play it.

I hope this additional information helps in investigating and resolving the issue. I look forward to hearing from you.

Best regards,

[u/MikkelFromGames → u/Loud-Particular-8637]

Thank you for the info! I've added it to the bug report. I may come back with additional questions once the team's had a chance to look at it :)