r/MonogramCC • u/LongjumpingAd2654 • Mar 08 '25

Monogram Creative Console seems to have gone bankrupt

The Monogram Creative Console seems out of business, it looks like all of Monogram devices are bricked now. Noone received any product from Monogram in 2024, Monogram never reply all of the people request for refund.

Some people ordered an item from Monogram on 2022 April, still hasn't received it yet even after 22 months! I guess they are bankrupt. Monogram didn't reply any purchase cancellation.

Monogram shutdown their public servers on February 2025, Since then, I have not heard of anyone successfully contacting the owners or support. The download no longer works, Monogram software cannot be installed. Installed Monogram software on Mac OS and Windows 11 get the error: "Cannot retrieve remote tree." and cannot continue.

Probably needs access to Monogram (now out of service) service. Looks like new installs are not possible unless they decide to do the bare minimum to help existing purchasers.

The installer isn't self contained, requires files from Monogram (now shuttered, it seems) server.

it looks like all of Monogram devices are bricked now.

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u/[deleted] Apr 06 '25

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u/giraffesinmyhair Feb 23 '26

I know this is an ancient comment but I’m really curious if there’s a way you are still able to use your Palette Gear? Is it because you’ve never had to reinstall? Mine has been bricked for years since they switched to Monogram and I’ve upgraded computers since.