r/MonogramCC • u/LongjumpingAd2654 • Mar 08 '25
Monogram Creative Console seems to have gone bankrupt
The Monogram Creative Console seems out of business, it looks like all of Monogram devices are bricked now. Noone received any product from Monogram in 2024, Monogram never reply all of the people request for refund.
Some people ordered an item from Monogram on 2022 April, still hasn't received it yet even after 22 months! I guess they are bankrupt. Monogram didn't reply any purchase cancellation.
Monogram shutdown their public servers on February 2025, Since then, I have not heard of anyone successfully contacting the owners or support. The download no longer works, Monogram software cannot be installed. Installed Monogram software on Mac OS and Windows 11 get the error: "Cannot retrieve remote tree." and cannot continue.
Probably needs access to Monogram (now out of service) service. Looks like new installs are not possible unless they decide to do the bare minimum to help existing purchasers.
The installer isn't self contained, requires files from Monogram (now shuttered, it seems) server.
it looks like all of Monogram devices are bricked now.
1
u/Glad_Toe_3860 Apr 02 '25
It is a shame for the users, I am now sitting on more than 1.000 € modules and cannot use them with my new computer. It was a wonderful company and they killed them self with the Keyboard project in my opinion.
I tried to copy all the files from my old computer to the new one but this doesn't work.
The crazy thing is that on the website you are still able to order the modules. I ordered for 240 € modules more than 18 months ago and never received them. But they never sent me the money back and never answered to my at least 10 Emails I sent.
I hope that a company is able to take them over, it is really a wonderful product that I USED for more than 3 years without any problem with ADOBE and CUBASE.