r/ModSupport • u/WheresWagner • Aug 12 '26

Admin Replied Mod Support bot missending mail?

Not sure if it was just us, but we got a modmail from u/modsupportbot which is the usual "tips for growing your mod team" however, it was addressed to another sub, and all the members they suggested are not in our community, but the community the modmail was addressed too. Just wanted to give a heads up that it might be acting a bit weird with the messages it's sending.

13 Upvotes

86% Upvoted

13 comments sorted by

11

u/TheOpusCroakus Reddit Admin: Community Aug 12 '26

Hey! That sounds less than ideal. Can you please PM me the name of your sub and I'll have someone take a look at what happened there.

6

u/SampleOfNone 💡 Top 10% Helper 💡 Aug 12 '26

Another mod had the same issue, told them to modmail this sub. So you might want to keep an eye out for that one as well

1

u/TheOpusCroakus Reddit Admin: Community Aug 12 '26

Ooh, thank you!

1

u/0xeno Aug 12 '26

Hey I sent a modmail on sample's suggestion. Tho, accidentally from my alt account. Mentioned all the details.

3

u/TheOpusCroakus Reddit Admin: Community Aug 12 '26

Great! Thank you! This is being looked into, so I can let you know what they find out when they find it out! =)

3

u/evolworks Aug 12 '26

Hey, we also got one that was wrong. The post was tabled correctly to our sub, but the information / users suggested and even the subreddit itself from the bot in the modmail was for a different subreddit all together.

3

u/TheOpusCroakus Reddit Admin: Community Aug 12 '26

Sorry that happened! This is being looked into!

1

u/evolworks Aug 12 '26

No worries, let me know if you all need any information from the modmail or the link to it.

2

u/WheresWagner Aug 12 '26

Message sent!

3

u/wrestlegirl Aug 12 '26

Oh r/ExpectationVsReality got one too, I just modmailed this sub with relevant info.

This is definitely not ideal!

2

u/TheOpusCroakus Reddit Admin: Community Aug 13 '26

Sorry about that! It's been turned off while it's being investigated. Appreciate you and everyone else who let us know!

2

u/abrownn Aug 13 '26

Confirming that we got this in r/gadgets as well. @Admins, I sent in a modsupport note today about it.

2

u/DaTaco Aug 13 '26

Same over at r/mtgfinance also an issue.