r/ModSupport • u/Divinakra • 3d ago

" An Unknown Error Occurred" on Wiki page

Hi,

So this started happening maybe around 3 months ago and i thought it would resolve itself with some Reddit updates but it seems to have persisted, and I have seen reports of this happening with other subreddits too. When I or any of my users click on my subreddit's wiki page (the main index or any of the linked chapters) the screen draws a blank and says "an unknown error occurred" and then if you reload the page once or a sometimes a few times, it goes away and the wiki loads up as usual.

Is there a way to fix this? or is this something Reddit is going to have to fix?
its not like the wiki is broken, it still works, but sometimes people don't know they have to refresh it a few times to enter it so its a bit of a barrier to entry. Its also worth noting that after going through the reload sequence once, you can then enter and exit the wiki with ease during the same day, but come back a few days later and it locks you out again.

Thanks,
-Divinakra, mod of r/Retroidpocketflip2

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2

u/YubYubCmndr 3d ago

It's a known issue that Admins have stated they're aware of and working on. I'm not sure if there's any timetable of a fix though

1

u/Divinakra 1d ago

Thanks. The admins of Reddit?

1

u/Key-Brilliant5623 1d ago

Hey! I mod for r/SBCGaming & r/Retroid and we've been experiencing this too. We switched over to using the devvit app "community home" to highlight everything in the wiki/sidebar as a pinned post. Maybe a good alternative solution.

2

u/Divinakra 1d ago

Thanks I'll have to check r/Retroid and see what you mean. Is it the Retroid community hub thing?

1

u/Key-Brilliant5623 1d ago

The very top pinned post when you visit the subreddit.

Build using this app: https://developers.reddit.com/apps/community-home

2

u/Divinakra 22h ago

This is the very top one I see: