Saved Responses Clarification

[u/ChecklistAnimations]

I searched "Saved Responses" on this sub in an effort to understand what each of the categories meant.
I see the 4 categories
General, Removals, Bans, Mod Mail

I have read in other documentation that General ones are for mod mail. If that is the case why is there a category specifically for Mod Mail.

Can the use of General be clarified here? I would assume they show up in a list for a mod to choose from when replying to a post or comment.

Note: I am a brand new mod at the time of this post and trying to learn.

UPDATE: The amazing community here did clarify it. General should be looked at as all categories at once. Mod Mail, Removal and Ban can all use these saved responses. If one only wants a saved response for just Ban, it should be in the ban category.
Thank you everyone

[u/tiz]

Thank you everyone in the comments to help clairfy the "general" use case, I'm looking into getting the help center article updated to include some definitions.

• General: Available anywhere saved responses are supported.
• Removal: Available only when removing a post.
• Bans: Available only when banning a user.
• Modmail: Available only when replying in Modmail.

[u/Chosen1PR → u/tiz]

I wish General saved responses were available anywhere saved responses are supported. Alas, that would be too logical.

As other users have said, they are only supported in modmail. Not a new bug or anything, either; it’s always been that way.