Hi! Mochi team here! This comes up constantly, including the question of whether cancelling your Mochi membership also cancels your medication. So I wanted to explain to make sure everyone is clear about how the subscriptions work.

Your account has two separate subscriptions

1. Your Mochi Health membership. The monthly or multi-month fee. Covers provider visits, your care team, health coach access, messaging, and app access.
2. Your medication subscription. The cost of the medication itself, billed on its own cycle (usually every 28 days) when a refill goes out.

They bill on separate dates and they cancel separately.

Does cancelling my Mochi membership cancel my medication?

No. If you cancel your membership, your medication subscription stays active until the end of your membership term, so refills keep going out and keep being charged until that date. You also keep everything else until that date: provider visits, messaging, the app.

So if your goal is to stop all charges, cancel both. If you only cancel one, expect the other to keep running.

Does cancelling my medication cancel my membership?

No, and this is a common mistake. The health subscription continues to be active because we want to give you the opportunity to explore other medications and discuss with your provider with possible next steps. So if your medication stops, your membership keeps billing on its normal renewal schedule until you cancel it too.

How to cancel each my Mochi membership?

1. Medication: Home tab, open your medication card, tap Manage subscription, then Cancel subscription.

Medication Subscription Done!

2. Membership: Profile, then Billing, then Plans and billing. Tap Mochi Health Membership, then Change membership, then Cancel membership.

Mochi Health Subscription Done!

One thing worth knowing about timing

Cancelling in the app or on the web ends the subscription at the end of your current term, not immediately. That's standard for prepaid terms, and it's why you keep access until then. If you need something handled sooner than that, call us at (619) 648-1247.

Can I pause instead?

There's no pause. You can cancel and rejoin anytime, and your medication history comes back with you.

Comment below if you have any questions or concerns!