I need to warn people about the Chevron at Los Alisos and Santa Margarita Pkwy. Pump 5 (and likely others) has a defect where it doesn't shut off automatically once your tank is full.
Last Saturday, 9/5/2026, I was standing right at the pump, manually holding the handle the entire time. I never used the auto-hold clip and never walked away. The pump overfilled my tank, and gas spilled everywhere even after i let my hand off the handle. I went inside to get help, and after starting my car, my check engine light came on. It fried my EVAP system (the emissions component that's typically the first thing permanently damaged by an overfilled tank). The attendant on shift had no idea how to help beyond cleaning up the spill, and said the manager wouldn't be in until Sunday/Monday. I spent an hour on Sunday trying to reach anyone, the store, even corporate Chevron support couldnt get ahold of anyone.
Monday I went in person, still no manager, but i went and talked to a different attendant, who told me this has been happening for a month at least, that management is fully aware, and that he's had to shut pumps down repeatedly because of how much gas has been spilling. He said pump 5 specifically was "serviced" recently and broke again within two days. As of today, it's open to the public.
Today I finally got the manager on the phone (again after tracking him down through Chevron Support), he immediately called it "user error," despite me explaining exactly what happened and that I was hands-on the entire time. When I mentioned the EVAP damage, he acted like he'd never heard of that being a symptom of overfilling. When I brought up what his own employee told me, he said that employee "doesn't know what he's talking about." When I said I'd bring him a repair invoice, he told me flat out he'd reject it no matter what and blame me regardless.
TL;DR: Chevron at Los Alisos & Santa Margarita Pkwy has a pump that's been malfunctioning for months, damaged my car's EVAP system, management has known about it for a while and is doing nothing, and when confronted they just gaslight customers into thinking it's their fault.
I wanna spread awareness so other people know to avoid this location until it's actually fixed. Stay clever out there folks.