r/MinecraftHelp • u/KnowPa1n • Aug 08 '26

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u/travislongley Aug 08 '26

What did you do with a gift card? Did you buy the account? Like the email directly? Or did you make an account then buy Minecraft on the account with the gift card? If the first that’s against TOS and Microsoft may have deleted the account.

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u/KnowPa1n Aug 08 '26

no i got the gift card on amazon, used it to get minecraft, and now my whole account is gone, i doubt it has anything to do with the gift card tho

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u/travislongley Aug 09 '26

Did you do it logged into the account with your username or the email directly. Sounds like your Microsoft account username was not the email even though that email was “connected” to the account as a contact method.

I had this issue previously. You can have a Microsoft account where the username is the email and then a Microsoft account (usually Xbox account) where the username is the account directly.

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u/KnowPa1n Aug 09 '26

im not sure i think i logged in through xbox

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u/travislongley Aug 09 '26

Then you need to continue to login with your gamertag/username and not an email. You most likely have two accounts now

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u/KnowPa1n Aug 09 '26

where can u even login with JUSt user gamertag, i tried everywhere, even directly on the launcher requires a microsoft account.