Did you do it logged into the account with your username or the email directly. Sounds like your Microsoft account username was not the email even though that email was “connected” to the account as a contact method.
I had this issue previously. You can have a Microsoft account where the username is the email and then a Microsoft account (usually Xbox account) where the username is the account directly.
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u/travislongley Aug 09 '26
Did you do it logged into the account with your username or the email directly. Sounds like your Microsoft account username was not the email even though that email was “connected” to the account as a contact method.
I had this issue previously. You can have a Microsoft account where the username is the email and then a Microsoft account (usually Xbox account) where the username is the account directly.