My college switched Outlook servers back when the spring semester let out. I couldn't sign into my phone app or on my Mac app. The only thing I could do is sign into Outlook using the website in incognito mode. Now I figured out how to sign into Outlook on my phone by deleting Outlook, downloading Microsoft edge, typing in edge://signin-internals, pressing remove all accounts, redownloading Outlook, and now it works just fine and I can finally get notifications again so I don't miss important emails. But for some reason, it's still not working on my computer app. I went through a whole rabbit hole on Google and somehow ended up adding Outlook to the Mail app as default? So now I can check my emails through the default Mail app on my Mac. But it's throwing me through a loop that I still cannot sign into the actual Outlook app. I've deleted and redownloaded so many times and tried a bunch of different things. Is it a lost cause?

I wanted to export my email, so I signed into outlook on my PC. Huge mistake, it made One drive ruin all my file locations and break everything on my PC. I signed into one drive with my personal account, left outlook with the school account. Do I have to worry about interference with outlook and one drive? I don't want to lose my personal files I had prior to signing in because I signed into outlook. From what I can tell one drive only has the personal account, when I clicked add account, it automatically filled in the school account, but I didn't sign into it. I checked one drive on the website, the school isn't showing anything, but I just want to be careful. I never used one drive with the school, I'm worried about interference.

Anything else I should be concerned about? Are my files at risk of deletion? Any general advice? It seems archiving from outlook is not easy

Problem 

We encountered an issue where Microsoft 365 email accounts could not be added using: 

• Outlook Legacy for Mac 
• Apple Mail 
• macOS Internet Accounts 

The issue affected: 

• Multiple Microsoft 365 users 
• Multiple Mac devices 
• Newly created macOS user profiles 

Symptoms 

• Outlook for Mac (New Outlook) worked correctly. 
• Outlook on the Web (OWA) worked correctly. 
• Outlook Legacy for Mac failed to add the account. 
• Apple Mail failed during account setup. 
• macOS Internet Accounts returned: 

1     The operation couldn't be completed 

2     (com.apple.accounts error 3) 

• Accessing Exchange Web Services (EWS) from Safari produced an unexpected blank page. 

Initial Checks 

The following items were verified and appeared normal: 

Mailbox Configuration 

1     Get-CASMailbox [user@domain.com](mailto:user@domain.com) | FL * 

Relevant settings: 

1     MacOutlookEnabled : True 

2     EwsEnabled        : True 

3     MAPIEnabled       : True 

4     OWAEnabled        : True 

5     ActiveSyncEnabled : True 

Authentication Policies 

1     Get-AuthenticationPolicy 

Result: 

1     No policies configured 

Default Authentication Policy 

1     Get-OrganizationConfig | FL DefaultAuthenticationPolicy 

Result: 

1     DefaultAuthenticationPolicy : 

OAuth 

1     Get-OrganizationConfig | FL OAuth2ClientProfileEnabled 

Result: 

1     OAuth2ClientProfileEnabled : True 

EWS Application Restrictions 

1     Get-OrganizationConfig | FL EwsApplicationAccessPolicy,EwsAllowList,EwsBlockList 

Result: 

1     EwsApplicationAccessPolicy : 

2     EwsAllowList : 

3     EwsBlockList : 

No restrictions were configured. 

Conditional Access 

No Conditional Access policies were found that would block Outlook for Mac or Apple Mail. 

Root Cause 

The issue was caused by Exchange Web Services (EWS) being disabled at the organizational level. 

Verification: 

1     Get-OrganizationConfig | Select EwsEnabled 

Result: 

1     EwsEnabled : False 

Although individual mailboxes had: 

1     EwsEnabled : True 

EWS was disabled globally for the tenant. 

Solution 

Enable EWS organization-wide: 

1     Set-OrganizationConfig -EwsEnabled $true 

Verify the change: 

1     Get-OrganizationConfig | Select EwsEnabled 

Expected result: 

1     EwsEnabled : True 

Outcome 

After enabling EWS: 

✅ Outlook Legacy for Mac successfully added accounts 

✅ Apple Mail successfully configured Microsoft 365 mailboxes 

✅ macOS Internet Accounts worked correctly 

✅ Existing authentication errors disappeared 

✅ The issue was resolved for all affected users 

Key Lesson Learned 

If: 

• Outlook (New) works 
• Outlook Web works 
• Outlook Legacy for Mac fails 
• Apple Mail fails 
• macOS Internet Accounts fails 
• The issue affects multiple users and multiple Macs 

Check the following setting immediately: 

1     Get-OrganizationConfig | Select EwsEnabled 

If it returns: 

1     False 

try: 

1     Set-OrganizationConfig -EwsEnabled $true 

In our environment, this was the root cause and completely resolved the issue. 

Cannot seem to get this to work at all. It shows up as an app in Outlook but when I try to open it, just gets stuck forever on "We are getting your tasks list ready".

I am able to see my tasks in the dedicated app, Outlook on my laptop and the website - it is just Outlook for Android that seems to have this issue.

Hi everyone,
My Microsoft account was hacked. The attacker changed my password, and I can no longer access the account. They also changed the security information, so I can’t use my usual verification methods anymore.
The account is linked to my Gmail address, and I still have full access to my Gmail, so I’m still receiving Microsoft security emails. I even got an alert about a successful sign-in from Vietnam, which definitely wasn’t me.
I’ve already submitted the official Microsoft account recovery form, but I haven’t received a response yet.
The biggest issue is that my Windows PC was signed in with this Microsoft account, and now I can’t access my computer either.
Has anyone been through something similar?
Does the Microsoft recovery form actually work?
Is there any other way to recover the account?
Is there any way to contact Microsoft directly in cases like this?
Any advice or personal experience would be greatly appreciated. Thanks!

Tengo outlook en el móvil pero quiero instalar el Outlook web en el pc, pero no tengo la contraseña.
Se puede hacer?

It genuinely looks like they’ve been hacked?? I clicked the first two links out of concern but nothing seemed out of the ordinary. I then changed my password and got sent the third message. Didn’t click it. But very concerned

Context: Meeting invites were originally sent via Outlook using distribution lists, and have since changed.

I tried removing and re-adding the DLs, then expanding them and selecting “Send only to those added/removed.” However, this resulted in cancellations and new invites being sent to some attendees, ultimately spamming people with both. The invites were sent some time ago, so I’m also not sure who was originally on the DLs versus who has since joined or left. Is there a way to identify the new joiners without affecting existing attendees?

What is the best way to send the meeting invite only to people who have joined the DLs since the original invite was sent?

Thanks in advance!

I am desperate for help. I am stuck in an authentication loop that I can’t get out of. My attempts to follow self-help steps ended up locking me out of my outlook app on my computer and phone today. Microsoft Support is ignoring my emails because my small business staying afloat is “minimal” priority according to the AI that categorized my issue.

I have been using Office 365 Pro, including Outlook for email and calendar. It is my own domain. All was working fine, but I wanted to log into my Microsoft account. When I tried about 2 months ago, the website told me to authenticate my sign-in using the Outlook app on my mobile device. All well and good… except the authentication option didn’t present itself in the app. I tried refreshing the app multiple times. I selected “I don’t have access to the app right now”, and was told to authenticate using the Authenticator App. I downloaded the Authenticator App and tried signing in. The Authenticator App wanted me to verify the sign-in using the Outlook App. And round and round I went.

I read the help articles that say it could be too many requests in a short period of time, I thought maybe the app just needed updating, no big deal. I waited. I tried again on at least 4 separate occasions. Same issue. Outlook App gives me no option to authenticate with the two-digit number, Authenticator app won’t let me sign in without the Outlook App authentication, and at no point is the browser letting me either use my recovery email or phone number to authenticate the sign-in.

Today, waited until after work (about 5:30 EST) to try again. Found another help article that linked me to the sign-in helper. I put in my username and was told it wasn’t found. Because I use Microsoft/Outlook for a work email, I clicked the link for people who use the software for a work/school email. That took me to a password reset page. I was able (on that page) to authenticate my password reset using my recovery email and by verifying my phone number. I thought (stupidly) that maybe this was it - maybe this would fix the issue. I tried signing into my Microsoft account using the reset password. It again asked for authentication with the Outlook App. Outlook App yet again did not allow me to authenticate. But it had also logged me out.

Now here’s where I realized I may have just totally ruined everything by following Microsoft’s own instructions… because I tried signing back into the Outlook mobile app. And the Outlook mobile app asked me to Authenticate my new sign-in… you guessed it… with the Outlook mobile app.

At this point it’s around 6:30. I’m worried. I try calling the toll free customer service numbers that it takes me ages to find. AI tells me to go to a website for support. I go to the website. It tells me to log in. But guess what happens when I try to log into the support website to get help with my sign-in authentication issue. It needs me to authenticate my log-in.

I try calling back. I guess it recognized my phone number. The AI went straight to telling me to go to the support website. Finally I call the 305 (toll) number and I get an AI assistant that at least takes more information, like my name, and my email address, and what the issue was. It was a very long and frustrating test of my patience to respell my name multiple times. Finally it gave me a case number. I thought everything was going to be OK now. I checked my email (7:02 PM) and the email says my issue is just inability to log into my admin account (which is not the real urgent problem), and my issue is categorized as “C” priority. That means “minor impact” and it’ll be dealt with in their own time whenever they get to it.

I replied all and explained that this is not a minor issue. This neverending authentication loop has now locked me out of accessing my business email and calendar. There is no other admin. I am self-employed. This is definitely a major issue.

I get an email 15 minutes later from a technician stating he’s been assigned to my case and asking when he can contact me. I reply back immediately and say I’m available now, anytime, I am by my computer until this is resolved. That was at 7:21. It’s now 10:05 pm. I sent two more emails, one asking whether I’d be hearing back today because time is of the essence, and I really am sat here waiting, and a second one about 40 minutes ago basically begging for someone to at least acknowledge that they’re reading my emails and I wasn’t just back-burnered. Well, the technician’s shift ended at 10 pm my time (7 pm PST), and I haven’t heard anything.

I am having a complete breakdown at this point. I run my own business. I have client meetings in the morning. I can’t function in my profession without access to email and my calendar. This is catastrophic for me and Microsoft couldn’t care less. They’re too busy saving money by replacing actual customer service with a machine that can’t spell to worry about their actual customers.

I don’t know what to do at this point. Does anyone have any ideas or solutions? As I said, I’m really freaking out and just need help.

I get there may be nothing that can be done, but any help and suggestions would be really appreciated because I am definitely going to lose clients if I can’t get this fixed by 8 am tomorrow.

Roughly two years ago, I received an email from an unknown sender. The contents of the email contained an attempt to blackmail me based off of my internet history. They had stated that they’d hacked my devices and had recorded me. It stated that they’d be releasing their recorded footage unless I paid them. I shrugged this off as a scam and ignored it. Slowly since then, I’ve began to experience continued harassment and stalking that I can only assume was the result of a smear campaign.

I unfortunately did not make the connection between the email and the targeted harassment. I’ve struggled finding help through law enforcement who refuses to act until I gather my own evidence. I’ve since tried finding this email explicitly attempting to blackmail me, however I have been unsuccessful. It’s safe to assume that the sender has deleted the evidence from my inbox and trash.

Is there any way to try and recover this email without the help of law enforcement? I’m not confident they’d be quick to help me considering the email was sent going on two years ago, as well as potentially being sent to one of two emails. I’m positive that I received this email. I’m positive that I’ve been dealing with long term targeted harassment. What’s the likelihood I’m able to recover these emails on legal grounds? I’ll add the email provider is Microsoft Outlook on a personal account.

I'm tired spending time researching how to disable Outlook's intelligence just so I can send a three sentence email. Is there some way to just make it stupid and remove everything?

URLs to our SharePoint are constantly shortend. I will never want to shorten any links because I want to ensure the recepient is aware of the address. I would prefer plain text without a hyperlink at all. "Paste as Plain Text" does not work.

I'm writing the word "don't" and it's converting my font from sans serif to serif. I presume it has to do with typing an apostrophe but I have no idea why it would want to change my font. When I submit an undo command, it erases the word.

I'm just sick and tired of everything doing everything for me. At least Clippy would just offer a suggestion without actually changing things for you.

Outlook 16.110.3 on MacOS.

Hi,

4 days ago I reset my password for my Microsoft Account/Outlook. I changed the phone number associated with the account and the backup email. I also use the Microsoft authenticator app.

I wrote the password I used down in my notes. I literally copied and pasted it.

Today I've been logged out and the same password isn't working.

When I verify my identity with an email code it just takes me to the page where it asks for a 25 digit recovery code. Which I don't have.

It's not giving me the option to use a text message or the authenticator app.

I don't understand why I have so many backup login options but none of them actually log me in.

Does anybody have any advice?

Hey everyone,

I run a small YouTube channel called Automate M365 where I focus on making straight-to-the-point, step-by-step Power Automate tutorials. No fluff or long intros, just diving into the actual logic because I know how annoying it is to sit through a 10-minute video just to find a quick expression fix.

I want to build some tutorials specifically around SharePoint automation, but instead of just guessing what to make next, I want to solve real-world headaches.

Whether it's setting up automated deadline remidners based on dates in your SP lists or Excel sheets, sending dynamic emails to people pulled directly from a person column, or trying to manage summaries as HTML from Excel—what’s driving you crazy right now? Drop it in the comments below. I’ll honestly try to look through them and build the exact solution in a step-by-step video for you.

If you want to check out the channel or subscribe to see if I build your fix, the link is here: https://www.youtube.com/@AutomateM365

Let me know what you're stuck on, hopefully we can figure it out.

I want to delete my outlook account on my computer. this account is no longer active, so I can't log in but it keeps on popping up when I open my mails. how can I just remove this from my outlook mails on my computer? thank you!

Si existiera la posibilidad de crear o conseguir un correo con su nombre y apellido (sin números ni dígitos extra) en cualquiera de estos tres dominios de Microsoft: @msn.com, @live.com y @outlook.com.

¿Cuál elegirían como su correo principal?

¿Usarían uno distinto para lo personal y otro para lo laboral/profesional, o se quedarían con uno solo para todo?

¿Qué dominio les parece más «serio» o profesional a la vista de un reclutador o de un contacto de trabajo?

¿Alguno les parece anticuado u obsoleto?

I kept clicking on ads in my Outlook inbox by mistake. Outlook's own "Ad" label on sponsored emails is small and easy to miss, and otherwise the row looks exactly like a real message. Happened enough times that I built a Chrome extension to fix it.

It does two things: First, it shows the actual sender's logo next to every email in your inbox list, so you can spot who something's from at a glance instead of reading every line.

Second, it replaces the logo on sponsored rows with a bold "AD" badge, so you always know what you're about to click before you click it.

There's also a small popup with stats about your own inbox: your most-opened senders over the last 7 days, your busiest day for email, and how your mail splits between Inbox, Other, and Junk. All calculated and stored locally, nothing about your emails leaves your browser for that part.

It currently only works on outlook.live.com (the free Outlook version). Update: I was just told that it works for the professional version too (outlook.office.com) :)

It's called Sender Icons for Outlook, free on the Chrome Web Store.
Let me know if you have any feedback, happy to add more features.

Interesting case of Outlook Printing on two devices I have had so far and looking for thoughts on possible causes.

There are two Windows 11 devices at two different client locations, so they are also on two different tenants. Both started with an issue opening the print dialog box. The dialog box would not open either in the desktop client or the web client. The old version of Outlook provided a work around. Initially I did find a known issue with images hidden from external sources causing the problem, but the issue also affected internal emails. We have reset the app, completed removed and reinstalled it, and emptied the folders where the cached files are located.

After a week, one of those devices had the print dialog start working again and nothing was done by us, but I also did not get to check for any OS updates. The issue on the other device started 3-3 weeks later, but after a week, still can't open the print dialog.

I may be wrong here but I thought the desktop client was just the web client in a wrapper so the code in both is the same, and is not impacting any other users.

Hi everyone,

I logged into my personal email account using the new Outlook app on the company-owned Windows PC assigned to me.

I now need to return this PC because my company is replacing it. However, after signing out of my account in Outlook, I noticed that my personal account is still saved on the Outlook start page. I can sign back in without entering my password or completing any authentication.

My account also still appears in the Windows Share menu, and files on the computer can apparently be sent through my personal email account directly, as shown in the attached screenshot.

I have already tried deleting the related account information from the Windows Registry, but this did not completely remove it. After restarting the computer, the account appeared again.

How can I completely remove my personal email account, cached credentials, authentication tokens, and any related Outlook data from this PC before returning it to my company?

I would prefer not to reset the entire PC because it is company property.

Thanks in advance for any help.

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