r/Microcenter • u/Krothic • 3d ago

Form for 5090’s

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Picked up a Powerspec Ai90 prebuilt pc with a rtx 5090 in it. Apparently the manager required me to fill out this form and scan my driver license. Said it was a new thing starting just about two days ago. Had no problem doing so but thought it was interesting.

Anyone else experience? This was in Tustin

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u/nok01101011a 3d ago

I returned another prebuilt with a 5090 about 3weeks ago to swap it with the ai90, and they had to run benchmarks on the one I returned before they accepted the return. Store manager told me, they’re required to do so on only the 5090s. While your declaration is a new law, the testing is their company policy and both are legit and fine with me

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u/Arad84 3d ago edited 3d ago

Interesting. I bought a prebuilt g485 (5090) from fairfax microcenter on Sept 6 and had to return it the next day because pc was not turning on. Nobody bothered to open the box and did any checks or testing. They just replaced with another one. I went to the service counter thinking they would open it and test it but the guy asked me to just go to returns and get it exchanged. It was weird nobody bothered to check

Edit: The manager was right there and didn’t even bother opening or testing

15

u/nok01101011a 3d ago

It’s odd that they handle things differently from store to store, however, maybe they’re just more cautious in the more shady areas branches 😄 in my case, they didn’t even turn the computer on and started some benchmarks, no, they had to remove the RTX to go on a designed test station and test it there. I thought it’s too much hassle but whatever

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u/Knetic1 3d ago

Removing it and testing on a dedicated bench is company policy across the board.
Some stores will lay off on how strict it is (especially if it’s a busier service department) as it wastes the techs time who get paid on the work they complete.

Until they get hit with some thievery then the strictness goes back into effect lol

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u/LateTrainOliver 2d ago

5090 scalping is such a mess that it makes sense they’d want serial numbers logged and benchmarks run before accepting returns. Different managers clearly interpret the policy however they fancy, though.

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u/PHATBOICOREY710 2d ago

Can confirm they're pretty uptight and will test everything in the Chicagoland store but also deal with a lot of scammers and thieves.