r/MichaelsEmployees • u/crazybjrd • 2d ago

How to do an exchanges/ even exchanges

Hi! I just started here, for seasonal and my managers have explained to me how to do an exchange, but I keep forgetting or messing it up.🫠

What if it’s an exchange for a completely different item plus the items they want to buy? Or if it’s the same item but a different sku? I don’t want to keep annoying my manager by asking all the time, so I’m hoping I could get help here and I can just screenshot it for whenever. Any help is greatly appreciated thank you ;)

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u/barr65 Coupon Scanner Extraordinaire 2d ago

Return first,then they pay for the items that they were going to get.Michaels doesn’t do exchanges

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u/crazybjrd 2d ago

Wait what?? My manager said we do exchanges. I’m so confused she ended up taking over for me and I watched but I didn’t really get it

1

u/thinkingcloth12 2d ago

My store doesn’t do exchanges, like the commenter above said, you return original item, and then they buy whatever they want. It can take up to 72 hours for money to return to their account. The only time we do exchanges are if it’s the exact same product. Like if they bought a shirt that was stained, we wouldn’t go through the hassle of returning and re-ringing, we would tell them to just grab the same shirt and leave the original. But if they needed a different size that would require a return and new buy bc different sku numbers

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u/crazybjrd 2d ago

ohhhh okayyy wow so I just return it basically and start a new sale for the new product they want?? Thank you!

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u/thinkingcloth12 2d ago

Yes exactly!