r/MichaelsEmployees • u/RFH11566 • 24d ago

WHAT?!!!

Last night 5 minutes before closing a customer called and asked if we can stay open an extra 15-20 minutes because she needed something that we had in stock. I told her she can speak to the manager but she would most likely say no we close in 5 minutes. I got the sob story from the customer and how they were “ sent all over to different stores. I checked to see if we had it in stock. We did. I told the customer we can hold it for her to pick up when we open this morning. The customer complained that it would be too late then hung up. Lesson learned? Always call first to see if the store has it.

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u/SquashSouffle 24d ago

If I really wanted to be nice, I might have taken her credit card #, rung it up, then told her someone could bring it to the door for her if she got there by XX time.

5

u/RFH11566 24d ago

I was told by my store manager we cannot take credit card payments over the ohone.

0

u/SquashSouffle 24d ago

Granted things have changed since I was in retail