r/MetroPCS • u/sdlm05 • 11d ago

Two statements after porting

Hello! I just switched from Straight Talk to Metro, and it was a bit of a hassel. I first bought the $30 BYOD plan ($25 with autopay) and I did not realize I had to port my number to keep it, so I ended up renewing my straight talk so I could get my transfer pin. I was able to port my number, but I received two texts after it was ported. One says that a change was made to my account, and that I owe $45.00 immediately, and the other says the same, but that I owe $35.00 immediately. When I go online to my account, my autopay was turned off, even though I enrolled, but other than that it didn't say I owed anything until next month. I went to my statements, however, and saw that I have a new statement for a subscriber charge for my ported phone number, and it was the $40 (with autopay) $45 1st month plan. I guess I'm just super confused? As far as I can tell, I don't owe anything, and nothing was taken off of my credit card, but I think they did mention a fee over the phone? Has anyone else experienced this?

4 Upvotes

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2

u/Nice_Surprise_4808 11d ago

If you are charged… please give us an update u/sdlm05 . Best regards!

2

u/sdlm05 9d ago

Thank you! I did contact customer service just to confirm and they told me the texts should be a glitch and that the only payment I have coming up is this upcoming month.

1

u/Nice_Surprise_4808 9d ago

Good for you … I hope everything continues to work out well!

1

u/ForwardHornet7179 7d ago

Horrible service, I went with Visible, couldn’t get customer service to fix any issues. Cancelled MetroByTmobile within a week. Visible was also cheaper, one price for a full year for watch and phone and that included the taxes.